Spa Hotel Ezeri

Our family received a gift stay at EzeriSpa, and overall we had a good experience. The staff was very friendly and accommodating. It was a bit unusual that there wasn't bottled water in the room, but there was drinking water available directly from the bathroom tap, which we learned from a small sign by the sink. Dinner was great, with an entertaining waiter, and it seems like the hotel restaurant is popular with locals too. Breakfast was quite standard, buffet-style, but it was disappointing that we couldn't make a latte or cappuccino—the coffee machine had those functions disabled. Also, there was no label on the juice, so it was a bit of a guessing game. The spa area was quite small, but it was pleasant while there weren't too many people. However, in the evening, more guests arrived (possibly even walk-ins), and it started to feel crowded. In the morning, it wasn't possible to use the pool as it only opens at midday. Unfortunately, we couldn't try the massages and other treatments, as it required booking in advance, and we didn't know that. The sound insulation in the rooms could be better—we could hear kids running around on the floor above early in the morning. We couldn't fully enjoy the outside areas because it was the start of winter, and the weather was quite unpleasant. Overall, very pleasant staff and great dinners, but there are a few areas that could be improved.