Plaza Hotel Lucchesi 

We had a wonderful stay at Hotel Luchessi in Florence and would not hesitate to recommend it. The hotel itself is beautiful with excellent facilities. The rooftop pool area looks like a real bonus in the warmer months – sadly it was not open during our February visit, but we can imagine how special it must be in summer with those views. What truly sets this hotel apart, however, is the service. The staff were exceptional from start to finish – always smiling, always welcoming, and constantly asking if there was anything they could help with. Nothing ever felt like too much trouble. The concierge in particular was incredibly helpful and knowledgeable, offering great advice and making everything easy for us. The location is very good – a pleasant walk from the rail station and perfectly positioned for exploring Florence. Our room overlooked the river, which made it even more special. Breakfast was excellent with plenty of choice and attentive service throughout. It has been a long time since we experienced service of this standard – even compared with many five-star hotels. A genuine thank you to the whole team for making our stay so enjoyable. Well done.