Name: OYO Premium Swaroop Nagar
Address: 113/171 ICICI Building, Swaroop nagar, Kanpur, Kanpur, Kanpur, 208002, India
Rating: 8

Air conditioning

Smoking areas

Smoke-free property

Newspapers

Ticket assistance

Reception desk

General

Non-smoking rooms

Room service

Hairdryer

Shower

Wardrobe/Closet

Slippers

Safe (in room)

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Restaurant

Kitchen

Meals

Free Wi-Fi

Free internet

Internet

Tour assistance

Tourist services

Parking

Conference Hall

Business

Location

At the hotel

Room amenities

Kanpur Airport

OYO Premium Swaroop Nagar

Rooms of the property are larger than usual  and are contemporary, rooms service is now a lot improved since i last visited a few weeks back, location is great. Places like Moti Jheel, JK Temple and hospitals like Regency and others are also close to this hotel.

The location of the hotel is great. Rooms are very Beautiful which gives comfort and comfort. I felt very special by staying here. According to the kind of Facilities I got here,I would like to say that I will be here again.

My experience has been convenient in this hotel. Behavior of the staff very helpful. Here I got all kind of amenities. Rooms are excellent. I liked JS Continental. I recommend on my behalf that stay here is beneficial.

Kanpur

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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2-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Large and contemporary rooms with at Excellent location

J S Continental

Excellent Hotel

1. Hotel asked me specifically to pay in cash. They denied check-in altogether but one hotel person came in and somehow was convinced for online payment. I did the online payment and thereafter the problems started. 
2. Even after 15 min the check-in wasn't done. I had provided our I'd card and demanded that it be given back. At that time they said that printer is not working and therefore they will hold the card for half and hour and give back later. This had never happened before. I asked for the ID back and said that when printer starts working they could take my card back for Xerox/scan. At that time hotel reception was like what if Police comes in between. How is the hotel staff going to answer them? As if the customer needs to prove his legality or a pay a premium price and get a good nights sleep.
3. After I insisted that ID card be given back one hotel personnel got out of the building to get Xerox copies. I waited at the reception counter for some time before I got ID cards back. 
4. I narrated the whole incident to OYO customer care thrice and still they did not provide me with an alternative accommodation. Instead of that I get an email that my issue is resolved. I'm still wondering how the issue got resolved?
5. When I tried to order tea after speaking with OYO customer care for an hour, to my surprise, I could not because the intercom was not working. Hotels brilliant suggestion was reception is not far so you can always ask at the reception. 
6. We went out for dinner and then came back around 11PM. We were dead tired after this ordeal and needed a good night's sleep. I switched off all the lights and minutes later I heard doorbell. Reception person came in and told me that one of the switch was centralised and I could not switch it off. Keeping this switch on meant sleeping with lights on and not everybody achieves this feat. 
It was 11PM and too much for a day. We slept with one of the lights on.
7. I got up at 4AM and saw that I have received an email from OYO. I was hoping that it might be related to OYO services or escalation response, but to my surprise it was a checkout email. To my surprise I had been checked out of the Hotel at 2:30 in the morning. When in morning I went for checkout (I have the picture of actual checkout that happened) the receptionist insisted that I rate the hotel in front of him. When I rated one and was going to submit he said "kya dikkat ho gayi apko". I have the conversation recorded. Lesson learnt from previous . He was asking us to rate the hotel as 5 on a scale of 5. Later he was like "Hamara business kharab ho jayega"; " Hotel ki rating kharab ho jaegi" etc.

After all this I was wondering,
I) why the hotel was listed as a OYO premium for this kind of reception?
II) why the insistence to pay in cash at the Hotel?

Horrible experience! One of the worst Hotel staff!

The worst experience faced. My family checked out within 20 minutes. Its not a Hotel. Dirty bedsheet, torn towels and what not. Dont waste your money on this hotel. There was no one from management to address these issues.

OYO Premium Swaroop Nagar

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