Serenity Alpha Beach

We came to this hotel 6 years ago, so were really looking forward to our return. When we arrived we unfortunately did not receive a welcome drink. We were given our key cards etc, signed into the Wi-Fi and went to our rooms. I requested a change of room and this was done immediately no hassle what so ever, the room had a great view and was extremely spacious. (1253) our friends were in 3091 and would like to say a big thank you to Ahmed who kept there room spotless and was very creative with his towel art. There were very few changes, accept for the Baywatch Restaurant and Bar Area, located by the Beach. We found out by chance that as returning customers we were able to use this restaurant for Breakfast and Dinner our waiter was Khaled, he and all the staff worked so hard to keep everyone happy. Ramadan who greeted you as you entered and took room numbers just happened to mention it when we were having a conversation about it. When we were here before the restaurant was just a derelict building. (which you can see in the attached photos) I think this is something that should of been mentioned on arrival. It was much quieter than the main restaurant. We loved it. We also ate of the Beach Restaurant, they have a set menu with quite a few choices and this was waiter service, Peter was one of the waiters. Three of the A la carte Restaurants are in the sister hotel opposite Serenity Alma, food was great we went 3 times. I do have 1 negative, you have to book the A la carte restaurants by using a touch screen, you also have to view the menus this way, you need your room number and code which you are given on arrival which is used for your Wi-Fi access. This is ok if you don't mind using a computer screen and there isn't a queue behind you as this can take some time as you have to choose your food for each person. Not sure how the older generation would get on. Lost the personal touch of sitting and going through the menus at leisure. Not a great deal of entertainment at night, on a couple of nights they had people come in for Dance shows etc. There was an animation team but they were not easy to spot, I felt that they should of all been dressed the same, a proper uniform to show they were a Team and making them easier to spot. It can't cost that much to kit them out. Only 2 of the Team Ellie-May and Emily spoke to us during our 2 weeks. Ellie-May was bright and bubbly, always had time for a chat. The Gardens and communal areas were always spotless including the toilets we used down by the beach they were frequently throughout the day, the young man did a fab job. The food in all the restaurants was fantastic, so many choices even for a fussy eater like me. We liked the Salty pool, we spent our days there and would like to thank Alaa, Mohamed and both the pool boys for always making sure we had drinks and sun beds. The rooms are clean but are looking a little tired, the air-con is not as cold as it could be, but all in all the atmosphere and staff are amazing.