Impressive Premium Punta Cana

First, I would like to say that I did not have great expectations when I arrived at the resort, after reading the reviews from other travelers, I was seriously thinking about canceling my reservation and rebooking at a different location, the only reason I kept the reservation was because my wife and I were meeting my brother in law and his wife that were coming from Bogota Colombia, I guess my brother in law chose the Impressive resort because of the afordability. We live in Las Vegas, NV. Unfortunately for travelers like us at this time, the resort is doing major construction, renovating the premises. Understandably, we arrived at a makeshift reception area with no air conditioning. The person who received us and checked us in was extremely cordial and prompt. He introduced us to our butler (Noel). Noel sat us down and explained the resort, including how to make reservations at the restaurants. He indicated that he was at our service and to let him know if we needed anything. GREAT PERSON!, very reliable. I asked for a premium room with an ocean view and a king bed; that is exactly what we got. The room was very clean and had a stocked fridge. The room was set very tastefully with all that we would need for a comfortable stay. So far, I was pleasantly surprised and eager to debunk all the bad reviews I had read. We were doing great so far I would go back to the resort because of the staff. We had a great experience throughout our stay. The only complaint I have is that the food at most of the restaurants is not up to par with the rest of the resort. A suggestion for management is that they should consider hiring better cooks or chefs for the thematic restaurants. Now I have to give props to our server Obenia from the Olive Tree restaurant, she went above and beyond the night we had dinner there, we asked if the fish would be prepared with very little salt, our food that night was amazing, the bar at the same location was tended by another great person (Jessica) she made us some incredible drinks and she would always have another before we were done. What a great night and time. The buffet is okay, you cannot expect to have expensive food for the price; again, it's one of the most affordable resorts. Now to the staff at the Buffet. Again, I have to give kudos to the staff; the servers were prompt and ready to respond to our needs. I have to commend Marta, Esperanza, Vinicia, and the hardest worker I have ever met, Jose, who is the buffet manager. He was there day and night, what a great person. In closing this long review, I can only say the bad reviews are from entitled people who think that because it's an all-inclusive resort, they can demand a lot from the resort and staff. If you go there, and I would highly recommend this resort to anyone, please tip the person who is serving you. Get to know them, you find that they are working hard for you, they have hard lives, but they still take care of you with a smile. A dollar goes a long way; it's not going to break you or fix your server's life, but it is really appreciated by anyone who is serving you. The Dominicans are great people with big hearts. For me, this was a good place. Thank you, Impressive Premium Punta Cana, I will be back!