Villa Di Mare Seaside Suites

We booked a Deluxe Bungalow Suite with Private Pool for four nights in July and had very high expectations after reading most of the reviews on Google, Tripadvisor and Booking.com. It was a great pleasure of getting to agree with all the positive reviews, this hotel is excellent even though we are very used to staying in five star resorts around the world. We had a couple of minor issues on arrival - due to some misunderstanding the driver booked through the hotel (but not hotel staff) was not at the airport at the right time and I thought the air conditiniong could have been more efficient after the first night. However we were very pleased with our bungalow, it was exactly as pictured on the hotel’s website and possibly even slightly better (pool bigger etc). On our first morning on the way to the excellent breakfast we met Athena (hope the spelling is right!), whom I understood to be the customer service manager of the hotel. She had the habit of touring the hotel grounds for about 10 hours each day (even weekends) speaking to guests, finding out if there’s anything to be improved and most importantly acting based on the feedback. This kind of service we had not experienced anywhere else on our journeys. She already knew about the problems with the inbound transportation and promised (and kept it) a reasonable compensation for it and promised a technician would have a look at the air conditioning. Soon we noticed her taking a technician to our bungalow (she seemed to have a habit of joining the technician, probably to make sure the issue is resolved properly) and after that returning to explain to us what the problem was (a fuse). A very good example of how to properly address your guests’ issues (there will almost always be some issues when staying in a hotel, what matters is how they are dealt with). As mentioned the a’la carte breakfast was of very high quality and the setting next to the sea excellent. We did not have a chance to try the dinner, but most likely it is as good as mentioned in other reviews. The drinks were fabulous, very high quality and reasonably priced with regards the quality. We also liked the snacks etc at the pool, all high quality and quickly delivered. What was quite special at this hotel was observing all the staff do their work so well - as well as each individual could, not just the minimum effort to get the job done. Something has clearly been done right in recruiting and training the employees and keeping them motivated even though they worked long hours in the busiest season of the year. The location of the hotel is quite handy, 15 minutes drive from the airport and a similar trip with a car/bus to Rhodes center. Also many restaurants nearby, however as mentioned in many other reviews, the hotel’s restaurant is probably the best in the area. We will definitely be going back to this hotel!