Name: The Saracens Head Inn
Address: Symonds Yat East, Ross-on-Wye, Ross-on-Wye, Ross-on-Wye, HR9 6JL, United Kingdom
Rating: 9.2

Smoke-free property

Heating

Newspapers

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

Reception desk

General

Non-smoking rooms

Rooms

Luggage storage

Services and amenities

Diet menu (on request)

Breakfast

Restaurant

Packed Lunches

Bottled water

Meals

Free Wi-Fi

Internet

Spanish

English

French

Languages Spoken

Bike rental

Hiking

Picnic area

Fishing

Recreation

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Cycling

Sports

Pets Not Allowed

Pets

Location

At the guest house

Symonds Yat West Leisure Park

Gloucestershire Airport

Bristol Airport

The Saracens Head Inn

We were not guests at the hotel but as we’d arrived early to go for a walk we went to ask for a coffee to start the day.  We were brought our drinks and offered a pastry each too. Such lovely people and excellent customer service  - the coffee was amazing too!  Thank you to everyone who went out of their way to look after us. These little acts of kindness are the things that make places stand out.

Sadly only a 1 night stay, on our way home from the Hay Festival, but nevertheless, we had time to appreciate all the virtues of this very historic old inn.
Firstly the booking procedure was most efficient & we received prompt responses to our queries.
On arrival we enjoyed a good thirst-quenching Real Ale & fantastic fish & chips (delicious haddock & good batter, mushy peas & plenty of Tatar sauce - well done Chef)
The service by the young friendly team was impeccable.
Then after negotiating ancient passages & stairs, we were pleasantly surprised by our ultra modern bedroom & en suite. It had a Lovely view over the river, a very comfortable king-sized bed, massive TV, & so many electric points into which to plug all our devices. En suite very stylish with very efficient hot & cold water supply.
And breakfast was terrific too - Real fresh fruit, Yeo Greek Yoghurt, lovely eggs & bacon & a very generous sized Cafetière of coffee.
Everything about our experience was 5 star.

So we would thoroughly recommend the Saracens Head for accommodation

Lovely night a good meal and super breakfast

The staff at the hotel were very efficient in advising us in good time that they were cut off by road by local flooding.  We wouldn't have got there had we set off.  We were very grateful for the timely information and all the more determined to get there at some stage in the future.

Warmly welcomed on arrival, and shown parking area
Confirmed times for Dinner and Breakfast, and provided us with a choice of rooms
The room we originally booked was perfect, large, with river views, plenty of storage, and a superb size bathroom with over bath shower, and some toiletries.
The bed was extremely comfortable.
Large wall mounted TV, and usual Tea making facilities including biscuits, water etc.
The evening Dinner was superb food choices with plenty of flavours and taste at reasonable prices.
The breakfast was fresh produce and a good range of choices
All helped by an extraordinarily welcoming and helpful team

My son had recommend and was joining us as a pre meet for christmas

Now the key elements that made this outstanding 

During the evening the staff recognised the river was rising quicker than expected, so arranged with us to move cars higher up the road, and escorted us up, and brought us back to the hotel - there  was a risk of being stranded if the river continued to rise.

In the morning the river had burst its banks in several areas, my son needed to find a way to work in monmouth
The breakfast team we were advised were on their way (now bear in mind as only 3 staying some hotels would have just cancelled,) but this team with the owner drove to a nearby area and they walked with produce through the woods and over a number of obstacles to ensure we were served a breakfast, and genuinely apologetic for something that was out of their control
Furthermore, the owner then organised to take us through the back way up through the woods to his vehicle, and then take us to the area where the cars were stored overnight.
This is a service beyond that expected by any organisation and it was a pleasure to have not only experienced this, but a huge thanks to the staff members whom all went out of their way for the Customer

Highly recommended

We loved everything about the hotel and surrounding area. The food was amazing and well priced. Would definitely come back

I travel a lot with business. The hotel and staff have to be in top five hotels I have stayed in for location, service and value.

Ross-on-Wye

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Excellent customer service

Comfortable, Historic, Welcoming

Service - Above and Beyond

We have stayed at the Saracens Head four times now, and each time we’ve been so impressed by this lovely pub on the banks of the River Wye at Symonds Yat. The pub itself is very attractive, very welcoming with a good range of drinks including real ales, nice wines and great food, there are plenty of staff to ensure that you never wait too long to be served even in busy times as this is an understandably very popular watering hole for visitors and residents alike. The bar is cosy, especially when the table candles are lit at dusk, the restaurant is also really lovely, food in both bar and restaurant is really good, as is the excellent service in both. Staff here are young, friendly and efficient, and there’s always someone to help you with anything you need. It was particularly nice to see someone early in the morning sweeping the terraces in preparation for the busy day ahead, every table was soon full of people enjoying coffees, lunchtime drinks, bar meals etc overlooking the river.   Bedrooms and bathrooms are clean and modern, there are plenty of fluffy white towels and the usual toileteries, the big beds are really comfy, the rooms have been well planned to offer all you need for an enjoyable stay, there are plenty of plugs in sensible places (ie by the dressing table mirror and bedside tables) for your  hairdrier, straighteners, phone chargers etc with decent lighting, a wall mounted tv and the usual tea, coffee, biscuits and water tray. Our room (3) was at the front, upstairs with french doors out to a Juliet balcony, a couple of chairs and a little table had been placed in front of the window and were ideal for enjoying sitting watching the activites below, including canoe-ing on the river, the river cruise boat, ducks, swans and dogs and the occasional stand-up  paddle boarders all enjoying the water. There’s an ancient hand-pulled ferry across to the opposite bank, free to hotel guests, which is a novel way to get to the other side, and a great circular walk through the woods, over a big (wobbly!) river bridge and back down the other side, around 5km of fairly flat pathways, mostly within sight of the beautiful river. This has to be one of our favourite places to stay, anywhere, and we highly recommend The Saracens Head to anyone.

Magical place to Eat, Drink, Stay.

We stayed here for one night and can't wait to return! We had a lovely room with river view - spacious, clean, well appointed and modern. Lots of windows - very welcome in the heat. There is free parking, lovely walks and the pub itself is great - it was so nice just sitting by the river. The staff are lovely too. Food is delicious and plentiful - we loved our dinner and our breakfast. I think this might just be one of my new favourite places!

I think this might just be one of my new favourite places!

Stayed In room 11 - room was clean, beautiful and spacious. The bed was super comfy.    breakfast was lovely and very good value for money . Personally didn’t use the restaurant other than for breakfast as it seemed pricey. Not much around the area other than the beautiful walks and scenery. Other activities just a couple of minutes away in the car but if you’re looking for a peaceful stay with plenty of walks it’s a perfect off grid break . There is a canoe hire on site also

We were walking in the area and needed somewhere to stay for the evening, so our group booked a few rooms at the Saracen's Head for a one night stay. We arrived quite early in the morning, at about 9:30am, but they were happy to provide free parking - I believe this is for hotel guests only. The rooms were even better than we expected. I had a river view room, which was lovely! Really spacious, clean and comfortable, and I slept really well too. Waking to the peace and quiet of the Wye was a real treat! To top it off, the breakfast the next morning was brilliant! Can't wait to stay again!

Ideal overnight stay

We came here for Sunday lunch, it was very busy as it was a gorgeous day. Parking is a bit tricky and you have to pay. Once inside the pub is very nice, food was amazing, best cauliflower cheese and the beef was amazing. Service was unbelievably slow, and tables were not cleared, apart from this it’s definitely worth a visit.

Sunday lunch

Just returned from an overnight stay at The Saracens - we’ve not been for a couple of years due to covid etc etc. Absolutely fantastic once again. Food, drinks all superb and of the highest quality. Rooms extremely comfortable, clean, with great beds and bathrooms, plus big Tvs on wall. Stunning breakfast too before we left!Thank you Pete and Chris, and big shout out to Saffron and Jasmin the restaurant managers! Thank you, see you in December. Paul and Kirsty ✋

Visit on 20.10.23

I stopped off here today for an impromptu Sunday lunch with some friends while we were out for a walk today. We caught a lovely little gondola style boat across the river Wye to the pub (£2/adult. £1/bike and dogs, prams and bikes can cross too) and had a fantastic meal sat outside. From our table we could see the kayaker going down the rapids. I'm coeliac and was extremely impressed by the service and care to my meal. The gf beer battered fish and chips with mushy peas were awesome. It was a real treat for me and the fish was very fresh and delicious and the batter lovely and crispy. Even my orange juice and lemonade was fresh. I'll definitely be coming back again. 

The Saracens Head Inn

Popular amenities

Location

Available rooms

Location

Description of the guest house

Services and amenities

Popular

General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Recreation

Parking

Business

Sports

Pets

Conditions of accommodation

Conditions of accommodation

Payment

Payment

For corporate clients