GuestHouse Lugano University

The studio is basic, but has anything you need - small kitchen, microwave, dishes (no dish sope, however). The bathroom needs some repairs, but is spacious. The place, however, despite being mordern, has literally zero charm. But it is very well located, and the price is absolutely right. My main problem was the communication: As I booked via hotels.com, a plethora of conflicting and confusing information follwed (e.g. you have to check-in elswhere; we will reveal information if you give us informatin on this form (which was empty). Contact us if .. with no contact information. A link to paypal and twint without telling me what they wanted me to pay. I eventually found out their email, and contacted them to get the missing information. This chaos sort of represents also their attitude: you do not feel welcome. Noone said - glad to have you as a guest, but there are threats of "if you do not clean the kitchen, it costs .. if you do not check out exactly at the time, we will ... " . (And: check out their responses to criticism on the net). My suggestion to the organizers: Besides of all the rules and threats you communicate, you may include a welcome, glad to host you. This said: I will go back there.