Viva Palma Nova Aparthotel

We’ve just returned from a 2-week stay at Zafiro Palmanova and can honestly say it was one of the best family holidays we’ve ever had. Upon arrival, we opted for a very reasonably priced upgrade to the Royal Terrace Suite from our original 1-bedroom suite – and we’re so glad we did! Room 2111 was outstanding. It came with a fully equipped kitchenette which was ideal for our family setup. Our 7-year-old son has coeliac disease, so being able to prepare his pasta, toasties, and snacks in a controlled environment made a huge difference though this wasn’t needed as the hotel done a fantastic job regarding his meals . We were also travelling with a 1-year-old, so having a fridge for milk, yoghurts, etc., was a big plus. The private terrace was exceptional – beautifully furnished, spotlessly clean, and the hot tub was a lovely bonus. Even better, it enjoyed full sun from mid morning right through to the evening. The housekeeping staff kept the room immaculate every single day. Without a doubt, it’s the best hotel room we’ve stayed in across all our trips to Majorca. The pools were a big hit with our kids. Our eldest loved the splash park and inflatable ball. The usual issue of sunbeds being “reserved” early in the morning was present, but we always managed to find a couple when needed. The swim-up bar added a lovely touch to the poolside atmosphere, and the entertainment staff and lifeguards were fantastic – so friendly and always happy to help. We were most concerned about the dining experience because of our son’s dietary needs. But the care and attention from the staff, especially Oscar the restaurant manager, was beyond anything we expected. On our first evening, Oscar personally walked us around the buffet, explaining what was safe and where there might be cross-contamination risks – even highlighting shared utensils. He then offered to have the kitchen prepare fresh gluten-free meals for our son each night, from pizzas and burgers to chips, nuggets, and pasta. This became our routine almost every evening, and Enrique stepped in with the same level of care when Oscar wasn’t there. Their understanding and commitment meant our son had zero issues during the entire trip – a huge relief for any parent in our situation. From front desk to housekeeping, restaurant staff to entertainment – every member of the Zafiro team was warm, professional, and genuinely happy to help. The hotel itself is stunning and the location is perfect. We will 10000% be returning to Zafiro Palmanova. For families – especially those dealing with food allergies or coeliac disease – this hotel is an absolute gem.