Riad Kaiss by Anika

Exceeded all expectations, and absolutely made our stay in Marrakech. We cannot wait to go back. As someone that had not visited Morocco before i was unsure what to expect, and a little apprehensive about how the communication would be due to not speaking French or Arabic. Well, the communication from Riad Kaiss from the start was impeccable, from help with transfers, bags and arranging a birthday treat! The transfer from the airport was around £22 euros, and was put on our riad account to pay at check out. The transfer driver was a little hard to find as there are SO many transfer signs at the airport, but the car was great and the drive was safe. We were also greeted by a young gentleman employee by the riad on arrival to the drop off point that gave us a friendly welcome and carried our luggage to the riad (only a couple of minutes walk). This was the first experience into the medina and certainly made us look forward to the rest of the holiday. We arrived early in the morning (before check in) but was greeted by a friendly and professional team that took care of our luggage. Moments later we were shown to the courtyard and greeted with traditional mint tea, biscuits, milk and dates....and were told our home is now yours too. It was beautiful and really set the tone. The team at the riad gave us maps, a tour of the full riad and made some fantastic recommendations....before letting us check in early! The staff from housekeepers, gardeners, reception and front of house were attentive, helpful and friendly. They even walked us to the taxis and helped us to set a price! Yolanda the manageress really know how to run a business, and what is important to guests. About the riad - the rooms were kept beautifully, bed was comfortable, all public areas were clean and decorated in a traditional way, the Wi-Fi was good and included in the price, and the overall riad felt quiet...even though fully booked! This riad was the perfect way to relax in the mornings and afternoons after time in the busy and loud markets. It was a real pleasure to spend time here. I cannot thank the whole team at Riad Kaiss enough, they made our stay unforgettable.