Name: Óntico Urban Design Hotel
Address: Calle 54 Número 474 X 53 Y 55 Col.Centro, Merida, Merida, Merida, 97000, Mexico
Rating: 0

Computer

24-hour reception

Smoke-free property

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Wheelchair Accessible

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Luggage storage

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Coffee/tea for guests

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Free Wi-Fi

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Parking

Business center

Conference Hall

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Pets Not Allowed

Pets

Location

At the boutique hotel

Manuel Crescencio Rejon International Airport

Óntico Urban Design Hotel

Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.

Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!

Outstanding customer service.  The property is located within walking distance.

Excellent hotel, one of our favorites. Very clean, pretty and modern.  Staff was the highlight, they were absolutely wonderful and so nice.  We loved it and will certainly stay again.

Very nice designed hotel with nicely appointed bathroom, great bed and linens. Staff is very warm, approachable and friendly. Location was very convenient to all parts of Merida Centro. Highly recommend

The hotel is quiet nice , great location walking distance to all restaurants and bars near La Plancha park, which is one of the newest attractions in the city.  Loved the area and I wish I had stayed there longer, as we only stayed one night as we had a flight to catch

Stayed 4 days in January. Positives:Hotel is relatively new and located a few walkable blocks east of the main tourist areas.Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00.Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping.They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there.Negatives:My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side.Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels.Overall, I was happy with my stay.

My stay was excellent. Staff was professional and very helpful.

Everyone was super polite and friendly. Luis and Alex at the front desk were very helpful. I like the neighborhood. It was quiet yet close to everything.

Merida

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The employees were very courteous and polite, trying to help as much as they could. I was first told that because of my VIP status I could enjoy 2 breakfasts and a drink, only a few minutes later a different front desk employee told me that breakfast was NOT included. Obviously a little disappointing. Water temperature in shower kept fluctuating which was challenging. No safe in room or mini fridge. Only 2 bottles of water per day allowed.

More Like 4.5

Outstanding!! We stayed for 3 weeks and enjoyed every moment. Great location Amazing attentive staffSpacious roomsComfortable bedsQuality pillows, bedding & bathroom linensHearty affordable breakfast After the military my career was in hospitality. I was a Chef in charge of numerous restaurants, bars, convention centers & catering for government offices. Event planner. I was also a nationally certified Food Safety Manager. I share that to say I have seen every aspect of hospitality in my career. It’s hard to impress me but Ontico did. Highly recommend & will definitely return.

My third stay & very happy I chose this hotel. Staff is amazing, room are great & hotel is convenient. We’ve been traveling for the last 2 years in and out of hotels between Bangkok, Kuala Lumpur, Manila, Siem Reap, Seattle, Cancún & now Merida. I love boutique hotels and Óntico is now on my lists of favorites. It’s a small hotel with a big heart & a mastery of hospitality !!

Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easyNice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!

I like this hotel and planned on staying for 30 days however the daily construction noise is making me change my mind. Staff is great. The rooms are very nice. The only issue is there is hammering and drilling that starts at 9am and continues throughout the day with only a break at lunch. I was on the top floor and thought when I moved to the first floor I was getting away from the noise. Nope!!! It is 517pm right now and it is still going. Staff says it might stop at 6pm. We are not here for tourism but are in the midst of publishing several books and looked forward to a quiet spot to get work done. Really nice hotel but I might need to find a new place to work sadly. I recommend it but only if you will be gone most of the daytime to avoid the noise.

The hotel is small but fairly new, I loved the long table with a lot of space to put your things, the bathroom has double sinks and it was very modern. The only issue was the water pressure was weird, suddenly spiking as you showered so that made the bath a bit unpleasant. The staff is super friendly and helpful. Another small issue is that there is not many convenience stores nearby so you better get stuff ahead of time or get it delivered. The streets around are also not particularly nice to walk around.

Modern little hotel in the center of the city

Room was very nice and clean. Staff is very kind helpful and friendly. High quality toiletries. Efficient AC. Would be nice to have a small fridge. Sometimes a little noisy during breakfast service. Would definitely stay again. Beautiful modern design. The huge tree in front was an excellent landmark for finding your way back to the Hotel. Only a few blocks away from Calle 47 a beautiful street with many restaurants to choose from.

The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day.  Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.

This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel.The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.

Óntico Urban Design Hotel

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