Tuaran Beach Resort

We feel so sorry for the staff at this hotel who are absolutely marvellous, but would have to be able to walk on water to please some holidaymakers. We have been twice to this resort and simply loved it on each occasion. It's idyllic setting on the South China Sea combined with a five kilometer UNCROWDED sandy beach made this an ideal choice for a relaxing holiday. For people who want a lot of organised activities all day long - this is not for you. Having said that however, we went on all the included excursions, visited Sepilock and the Rasa Ria hotel, and made several trips to the capital Kota Kinabalu by the hotel's courtesy bus. Kota Kinabalu has several upmarket department stores where you can replenish your wardrobe at very reasonable prices! We went on Saga's all inclusive package which we felt represented very good value for money. We must again mention the wonderful friendly staff for whom nothing was too much trouble and always greeted you with a radiant smile (whether at 7.00a.m. in the morning or 11.00.p.m. at night) The Saga reps, ably led by Melanie, were always very helpful, but did not constantly hassle you to book excursions. On our second visit we were delighted to be presented with a lovely silk table runner - because we had gone there twice. We found the accommodation comfortable and our room had a balcony looking out to sea. The flight of course is long, but we found Brunei Airlines perfectly O K and the staff were quite attentive and always bringing cold drinks around. The fact that it was a "dry" airline did not bother us. In conclusion we would say that the hotel would benefit from a little TLC in the public rooms, especially the lounge, and some visible management would have been welcome when minor problems arose. We would however come back - but we rather think that Saga have dropped it off their brochure- no doubt trying to please guests who expect 5 star treatment all the time when, in fact, they have not paid for anything of the kind.