Yokohama Bay Sheraton Hotel & Towers

Now this surely has to be the best located hotel in all of Yokohama. It is located right above the massive and well-connected train station the gave me easy and fast access to Tokyo city and the airports. The underground beneath this hotel is a massive labyrinth of the train station, multiple department stores, shops and restaurants. It was like an underground city! It had everything! The hotel itself is an old-style Sheraton. Having said that, it was well maintained and functioned perfectly. The rooms were spacious and offers skyline view of the city. My room even had some view of the bay and bridge. Breakfast was extensive and delicious. The executive lounge was a bit meh for me. I found the food and drinks to be basic and nothing special (despite all the glowing reviews). Guests would come to literally stuff their faces with food and drinks during the happy hour. I found it quite unpleasant even. The highlight of this hotel was absolutely the service. Everyone was swift, friendly and helpful. There was a big team of international team members which made communication in English very easy. Arelene at breakfast was really kind, helpful and proactive. She made every effort to look after me as I had arrived towards the end of the breakfast service. I arrived at the hotel a bit tired from my 2-week travels and Ms Minh Nguyễn checked me in. Knowing I was a little tired, she swiftly looked into giving the best possible room (as a Titanium member) and made every effort to make me feel welcomed. There was something in her disposition that was comforting yet professional. Her kindness and warmth was special. It was like meeting a kind and caring sister! It is this special level of service from these 2 ladies and everyone else at the hotel (including the gentleman who checked me out early in the morning) that has made me book my next stay with hotel. I have not come across this unique style of service and care in Japan ever. Thank you!