Aparthotel Adagio Paris Centre Tour Eiffel

We booked for 5 nights. Check in process was smooth. When we got to our room, the AC was not working and it was really hot inside the room and the windows do not open. We were given 2 fans but it was just blowing warm air. We were moved to another room with a working AC and it was all fine...until we were woken up in the middle of our first night's stay at 3:30am and there was so much water leaking from the AC. I went to the front desk and they gave me a bunch of towels to put on the floor for the time being until maintenance comes in at 9AM. We placed 2 garbage bins to catch all the water. In the morning, I very nicely mentioned to the front desk clerk that we will be out for the day and said we are fine to stay in the same room as long as the leak can be repaired by end of day. Another nice lady, named LILIAN, a guest relations officer, overheard me and the front desk clerk. Lilian checked the computer and said she will move us to a different room to which I politely replied that we are really fine where we are. She sweetly smiled and said that I check the new room first and let her know if I still want to stay put. She gave me a key for the new room and I checked it out and LILIAN really impressed us and made everything right. Lilian upgraded us to a suite with the views of the Eiffel Tower, the River Seine and the Statue of Liberty. Of course, we took the upgraded room and thanked Lilian endlessly. Lilian was very pleasant, very nice and professional. She is definitely an asset to the hotel! I worked as a Guest Relations Officer at the Sheraton Suites Calgary Eau Claire many years ago and from a GRO to another GRO (Lilian), she knows how to really make things right as well. Thank you so very much again Lilian!! You are truly amazing!!! P.S. The hotel location is great and within walking distance to the Eiffel tower and a lot of the attractions we wanted to go to. The rooms and bathroom are clean and the bed and pillows are very comfortable too.