Name: Meliá Santiago de Cuba
Address: Avenida De Las Amã?Ricas Y Calle M, Santiago de Cuba, Santiago de Cuba, Santiago de Cuba, 90400, Cuba
Rating: 8.6

Air conditioning

24-hour reception

Currency exchange

Pharmacy

General

Room service

Rooms

Accessibility features

Accessibility

Safe-deposit box

Services and amenities

Buffet breakfast

Cafe

Kitchen

Meals

Fax machine

Business

Sports

Massage

Sauna

Beauty and wellness

Children's playground

Children swimming pool

Kids

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Antonio Maceo Airport

Meliá Santiago de Cuba

First time staying in Santiago de Cuba Melia, a wonderful experience, my special thanks to Milagros Miguel reservations coordinator and Leticia Aguilera Rosales Customer Service and Quality Control, their unconditional support was essential during my stay, as well as the courtesy  and well train personal. Facility, rooms and common area very clean and organized, breakfast was a buffet with all the essentials for a well complete service and satisfaction, one more time my most sincere congratulations to the staff of Santiago de Cuba Melia, a job well done, my return will be soon,

Thank you
      
Carlos Alvarez
May 2025

From the reception and administration staff to the ninth floor, including housekeeping & room service, every department at the Melia Santiago Hotel offers excellent and impeccable service, especially early in the morning during breakfast and dinner.
In the evening, there's always time to enjoy a special cappuccino prepared by the friendly ladies during a relaxing hour in the hotel lobby, in a peaceful and safe Caribbean atmosphere.

Our experience was very average, considering all limitations and difficulties in Cuba, upon arrival they have issues to find and validate our reservation, Hotel needs maintenance attention  in the rooms, breakfast area's were okay but the food was very poor quality, restaurant  service aspect they need to work on that to improved they have no clue what real hospitality bussines service is, but they are trying, Hotel it’s very average, please do not go with high expectation.

I was recently staying at the meliá santiago de cuba hotel with my wife, our stay was quite pleasant, they gave us excellent room service and the food was delicious, the receptionist Miriam kindly attended us at the reception, we will repeat the visit again

Exceptional customer service. From the moment I arrived, I felt very welcomed by the friendly staff at the Melia Santiago. The rooms were impeccably clean and well-maintained. I especially appreciated the friendliness of the concierge and front desk. Breakfast was delicious, and the hotel facilities, such as the pool, were in perfect condition. "We would definitely stay here again!"

My recent stay at was nothing short of phenomenal. From the moment I arrived, the staff went above and beyond to ensure a seamless and memorable experience. he staff was warm, professional, and attentive. Housekeeping was meticulous, and the concierge offered fantastic local recommendations

This Hotel Melia  Santiago .is great place ;despite of all the  restrictions  and  the lack of supplies en every possible way that they have to face.
The service from the gentleman that open the door to get your  luggage to the gardener..the cleaners.fromt desk .lobby .restaurant.security.the workers that maintain the hotel the ground keepers  . Everyone have that genuine smile and they are  willing to  help you in every way possible.to make your time there  the best they can with what they have available to offer.
Specially Manuel Baro  his profesionalismo  and service i found it above and beyond same as Isabel,Norvelis y su departamento .Juana milagros and more  to much great personal to mention.
Just wanted to say Thank You and I appreciate all the warm they offer that makes you feel as Family no matter their situation or  time of the day
Thank You

One of the best hotels in Santiago because of the staff and management, especially Leticia who is an angel and helped me with everything that I needed because of my serious medical conditions. I enjoyed my stay and will always be staying with the beautiful and helpful people in the whole of Cuba 

The best hotel in Santiago de Cuba !!! , workers  are very friendly and helpful!!!, especially Pedro ( he was amazing 10/10) 
Super clean hotel , great music , my family love it, especially the pool area .
We really enjoy our vacation there, we will back soon .

It’s a great hotel. Beautiful rooms, lobby, and garden. The food was good. Sometimes, water wasn’t available, but that was understandable given the conditions of Cuba. I’m not a swimming pool person, but it looked nice. The buffet was closed sometimes in the evening because there were less than 30 people in the hotel. But the Italian restaurant downstairs was an acceptable alternative. Especially the kind and helpful staff made it an unforgettable experience.

Santiago de Cuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

A job well done at Santiago de Cuba Malia hotel

We have a good stay in this hotel considering the rest of the option in this City.

Wonderful experience

My wife y I stayed at the Melia Santiago from Jan 4 to 11th. We were visiting friends in the city, whom I’d worked with in the 90’s, bringing them care packages, and we needed a home base. We also wanted to just relax by the pool and escape the Canadian winter for a bit. 

We basically had the hotel to ourselves. There rarely seemed to be more than a few dozen guests at best, mostly over nighters, sometimes Cuban nationals. Everyone was pleasant, the staff warm, friendly y attentive, We quite enjoyed the relaxed peace y quiet. Plus we always felt safe and very well taken care of.

The meal plan included a simple but sufficient breakfast buffet; eggs, baked goods, fruit juices, plantains and other local items. Since there weren’t enough guests for an evening buffet, we were instead served a quite decent dinner, with our choice of a meat dish; chicken, beef, pork or shrimp, and a salad and other sides, at the courtyard restaurant. There are also quite a few quite reasonably priced local restaurants within walking distance of the hotel, with simple menus but good meals! I especially liked “ Naranja”. Anyway, we never went hungry.

The Melia was often short of a lot of their regular amenities, but they covered the basics y everything was quite clean and seemed as well maintained as the situation allows. With the crippling illegal US embargo, one is advised to bring your own condiments, meds, maybe some extra toilet paper. 

The hotel internet was included. It was spotty at times, best to sit near the window in your room. It’s fine in the lobby or by the pool. The satellite TV was down a fair bit, but we usually got our news in the morning and a movie or two at night. My wife loaded a few on her iPad before we left, I had my music, so we were fine. 

We often all but had the huge gorgeous pool to ourselves, which was quite relaxing, and for us, a real treat. When not travelling about the city visiting our friends, we’d entertain them there. It was actually quite cheap and included a poolside lunch at the grill!

Taxis downtown to the city centre cost about $5 US. We frequently travelled all about the city and back for $20 day tops. The downtown area was empty of the usual tourist crowds, many of the shops y attractions closed or on reduced hours. But we still quite enjoyed the musicians in Céspedes Parque, or relaxing on the Casa Grande patio, just watching the carnival of life go by.  . 
There’s a fair bit to see and do right near the hotel, within walking distance. Tho that was not the focus of our visit, we both got a quite professional hour long massage, with plenty of quite helpful health tips, for $20 total. 

Bring US dollars, a credit card and consider buying some local currency to use about the city, for extra savings. We typically tipped $2 to $5 and were very well taken care of everywhere we would go. 

The bottom line? Cuba is in the midst of an economic crisis. In Santiago de Cuba, not everything is open for business, and most of the tourists are gone. 

The Melia Santiago did the best they could. For whatever the hotel lacked, it’s rich in local charm, and a quite cheap vacation, compared to most other more popular Caribbean hot spots this winter. Nothing fancy, but we had a really good, relaxing time at the hotel and just casually tripping about the city. We highly recommend staying there at the Melia Santiago, and had a wonderful time just enjoying the cities simple charms!

Two Thumbs Up!

A Home Away from Home

Good hotel, great people

Very clean rooms, beautiful swimming pool and lovely, friendly and helpful staff. The food offer is also very good considering this is Cuba and shortages of different things are common. We stayed on the 10th floor in "The Level" rooms, and got bottled water every day as well as practical items to help with being out and about such as packets of tissues to take out with us (not everywhere, including museums and restaurants, have toilet paper all of the time!)

We had an excellent time here, and would recommend this hotel to anyone planning to visit Santiago de Cuba.

Very nice experience, would recommend.

Stayed here on November 5th, 2022 for two nights. This is after 4 days since they reopened. The hotel facilities are outstanding, and the staff even more.
The welcome is great and overall feeling is that of a nice classy hotel. There were no limitations for food or drinks available.  Breakfast was nice and freshly made. Pool bar and amenities also good.
Small items in the room that needed attention which were promptly remedied. overall a good experience.

Nice hotel nice staff

Great facilities: restaurants, bars, pools, shops, money exchange etc. The roof top bar was particularly pleasant. Rooms had everything necessary and were comfortable. The lobby bar was a bit hit and miss: we stayed for 3 nights and the service ranged from extremely efficient to non-existent - I think it depended on who was working at the time, rather than how busy it was. It was frequented by several scantily-clad young ladies who were looking for company, but their focus was wealthy Cubans and not tourists. We weren't bothered by them, but there were some guests with children who clearly found it distasteful. 
Most guests [not all!] dressed fairly smartly for dinner in the restaurant, where the waitresses were very friendly.

Meliá Santiago de Cuba

Popular amenities

Location

Available rooms

Location

Description of the hotel

Services and amenities

Popular

General

Rooms

Accessibility

Services and amenities

Meals

Business

Sports

Beauty and wellness

Kids

Pets

Conditions of accommodation

Conditions of accommodation

Additional information

Payment

Payment

For corporate clients