Chimelong Hotel

Although the hotel is a bit dated, it is very clean, and the room design is excellent in my opinion. We stayed in a family room, which easily accommodated our family of five. The room and amenities had an animal theme, which the kids absolutely loved. All the staff—whether at the lobby, restaurants, luggage storage, or housekeeping—were incredibly friendly and helpful. Our package included daily breakfast at the Tiger Restaurant, a couple of dinners, and a few miscellaneous items. There was some initial confusion about what was included, but the staff patiently addressed our concerns and clarified the details. One of our daughters is very scared of clowns. During our meal at the Tiger Restaurant, a clown came out to entertain the guests. Upon our request, the restaurant staff kindly asked the clown to leave our area. On subsequent visits, the staff went above and beyond by arranging quiet or even secluded tables for us to ensure we wouldn’t encounter the clown again. On one occasion, one of my daughters became very tired shortly after dinner started, so I took her back to our room. About 45 minutes before the restaurant closed, I was busy putting the kids to bed when the restaurant manager, Mr. Zeng (曾俊坚), called to check if I would be returning for dinner. He even offered to refund the dinner credit so we could use it another night if we couldn’t make it back. Considering that the Tiger Restaurant is a large venue with over a hundred tables, I was deeply impressed that he remembered our situation and took the time to reach out. A big shoutout and thank you to Mr. Zeng and all the other staff at Chimelong Hotel. We loved our stay and will definitely return if we visit Chimelong Parks again!