Renaissance Wuhan

My wife and I stayed for four nights at the Renaissance Hotel in Wuhan. Thanks to the excellent arrangements by James Chen, Director of Rooms, we enjoyed a beautiful and spacious suite on a Club floor. The Club lounge offers a wide selection of food choices during Happy Hour, always replenished promptly. The Club lounge staff are friendly and very professional. In fact, friendly professionalism is obviously this hotel’s culture, whether it is the lifeguard at the pool, the housekeeping staff, the front desk reception, the concierge, or the chefs at the 2nd-floor restaurant, everyone is at the top of their game with a smile and attentiveness to their guests. I have rarely seen this level of professional hospitality across all hotel services. Hospitality is particularly in evidence at the 2nd-floor restaurant which provides the breakfast buffet. First, about the food: the breakfast buffet is excellent. In particular, one should not miss the eggs benedict, which is extra special. They have a unique recipe for the bread they use with the eggs benedict – very tasty. Second, about the restaurant service: the staff in the restaurant are really on the ball. No food item is allowed to run out, and dirty dishes are cleared quickly, There are even staff, other than the cooks and those waiting on tables, whose job, it seems, is to just circulate throughout the restaurant and make sure everyone is well taken care of. The level of attentiveness and politeness is amazing and far beyond what I’ve experienced at other hotels. We enjoyed the swimming pool and the jacuzzi and sauna [Note to the hotel: one bad experience, however; after swimming, when my wife went to use the sauna in the Ladies’ changing room, she found that someone had draped their underwear over the water dispenser, and their shoes and towel on the stove bench (very unhygienic, unsightly, and most important, a fire hazard). My wife brought it to the attention of the staff, but the staff really should be more careful to check their facilities to guard against such misuse of the facilities.] By the way, next door to the hotel is a supermarket, which carries not only groceries but also a range of other items (sort of like a smaller-scale Walmart).