Name: St. Albert Inn & Suites
Address: 156 Street Albert Trail, St. Albert, St. Albert, St. Albert, T8N 0P5, Canada
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Room service

Fridge

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet

Billiards

Recreation

Parking

Water park

Swimming pool

Spa tub

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Darts

Fitness facilities

Sports

Pets allowed

Pets

Location

At the hotel

Room amenities

Edmonton International Airport

St. Albert Inn & Suites

St. Albert

We held a 90th Birthday party in the Pineview Room at the St. Albert Inn and Suites on Jan 13th.  From start to finish the service we received amazing.  Every small request was fulfilled promptly from asking for a coat rack, to another table, getting a highchair, allowing our young guests to use the pool every request was met with an "absolutely, no problem".  Both the young lady that watch our room and cleared tables and refilled beverages and the young man from maintenance that brought things that we had not thought of everyone went above and beyond, and of course Anne was amazing to deal with.  My entire family was highly impressed and are already planning to use this hotel for future gatherings.  If you want to host a stress free event we highly recommend the St. Albert Inn and Suites.

Outstanding Service

I took a front facing room and don't mind the noise. I had a 4th floor room. It was a pretty comfy and warm room. I liked having a fridge. The size of my room was great. I ate in the restaurant twice and my salad smelled old from the bagged Lettuce. The service was super slow and the person was trying their best and on their own, and obviously they were not yet fully trained and did their best, but made the wait long for ordering. 
My room needed a disinfecting and dirt removed from several surfaces in my room. I as surprised at how filthy the light switches, remote, phone and bathroom door was. This has been a consistent experience since coming here for business. It's not my choice to stay here.

Business As Usual

Easy to find but decided to leave after 1 night. was a very busy place with evacuees from the fires up North. Our room was average at best. the phone & hair dryer did not work..no fridge or microwave in our room. .  We did not have breakfast there. Parking was free and we had a good location near the front door.

Short stay

First of all, the beds are EXTREMELY comfortable. If everything else was better, my rating would be better.  Although the front desk staff is top notch (I would rate THEM 5 star), we had a few issues. A/C unit did not work in our room but the staff happily switched us to another room. Our new room had no functioning fan in the bathroom & the tub clogged, I’m sure with hair. I tried taking the screw-in plug out to unplug it BUT it wouldn’t unscrew which is probably why nobody has fixed it. Wall paper is curling up in areas around the hall walls but could easily be fixed with some glue, just cosmetic stuff (I see details by my own fault). I mentioned these things to the front desk. Overall the place was descent & clean. We were there for a family reunion & we felt a bit cheated by the hot snacks we ordered for $165+ that was supposed to feed 30 & consisted of a bunch of greasy items that we did not finish. Mozzarella sticks, spring rolls, boneless pork, onion rings, wings (I think) but no dips and burned, presentation was poor, looked like it was all thrown onto a baking sheet like nobody cared. I wouldn’t recommend ordering. My sister, who was the trip organizer, questioned the food & the staff said that it was appies for 30 ppl. Our expectation was different.

Beds are amazing, price is descent for the location

Unpleasant and uncomfortable.
We walked in and approached desk. Said hello to "Treyton" (not sure how he spells it) and without looking up he said abruptly, "You'll have to sit down,  I'm in the middle of a check-in." This was a surprise as there was no one at the counter or in the lobby. Suddenly a woman appeared from down the hall and he talked to her - I assume she was the guest he was checking in. She left and he took 2 phone calls before greeting us. He refused to hand us the debit/credit machine to insert/tap our card and instead we had to give him our card - he insisted this was "company policy" but it is very uncommon for any business to handle your card. He was not polite - just stuck his hand out without looking up. We asked to speak to a manager and were told we would receive a phone call from them, but so far that hasn't happened.
The elevator floor was filthy. Room was clean but there were no available outlets except for a worn out extension cord and ovetloaded power bar lying on the floor.
We asked for late check-out (noon). At 1155am housekeeping knocked, and I said I would be out in 5 min. They knocked again 2 min later and said "If you don't leave you will lose your security deposit." I am aware of this but didn't appreciate the threat. There was a man in the elevator holding a bong and he continued to wander around the lobby and entrance carrying it. Staff saw him but said nothing. 
When processing our refund for the $300 security deposit,  the clerk had to call someone else for help. Surprising since i assume this is standard procedure? Then the machine didn't work the first time. The clerk said "Do you want me to try again?"  Obviously!  Otherwise the $300 would not be refunded??
The lobby,  entrance and elevator reeked of smoke, marijuana and musty carpet. Not a comfortable atmosphere and we will definitely not stay again.



Sketchy and unpleasant

We held our daughter's wedding at the St albert Inn on Oct 8th and it was perfect!. The guests complemented on how clean the rooms were. The food served was excellent, on time, hot and delicious.
Anne and her staff not only attended to every detail but were very helpful with new Ideas. If you are planning an event- this is the place to go.

The Perfect Wedding at St Albert Inn

After hosting our sons wedding reception in this hotel, we stayed in a room for the night.  The hotel is definitely dated in the foyer as well as the room.

The only significant issue we had was an alleged noise complaint against us (2 people) in our room which was not verified by hotel staff according to their own policies and procedures.  This lead to a early morning phone call from the front desk advising us to immediately vacate the hotel and having the police attend to remove us from the hotel.  

Hotel management eventually admitted that staff did not follow their own policy and procedures relating to the noise complaint and should not have involved the police at all in this situation.  Unfortunately all the hotel would do  is apologize to us for this situation and pay for our room.   

Would definitely would not recommend this hotel.

Alleged noise complaint

Hotel is actually dated and could use some renovations. Breakfast buffet is a good deal but the staff in the Breakfast room were having a lot of difficulty keeping the area clean and stocked with food as it was quite busy. We found the front desk staff were very friendly and willing to help with all of our questions. 

Weekend stay before university!

When arrived at our room the thermostat was showing 11 degrees.  It was damn cold.  The thermostat was not responsive.  At least the manager was able to find us a new room.  The rooms are very dated, carpets are stained and in general the place is in some disrepair.  Breakfast was ok but your served in bland room on plastic fold up tables and chairs.  Over-priced and not worth the $ spent.

Not worth the Money

This was a great place to have our wedding reception. Excellent modern facilities, the food went far above all expectations and the staff are friendly and efficient. Anne did a great job organizing everything and responded immediately to every little request. The price was reasonable too.  Thanks St. Albert Inn for helping to make our wedding a memorable occasion.

St. Albert Inn & Suites

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

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