Name: Panorama Resort
Address: St. Ivan Rilski Area,2770 Bansko., Bansko, Bansko, Bansko, 2770, Bulgaria
Rating: 4

Elevator/lift

General

Room service

Rooms

Luggage storage

Services and amenities

Restaurant

Meals

English

Languages Spoken

Billiards

Recreation

Sports

Massage

Sauna

Beauty and wellness

Babysitting and childcare

Kids

Location

At the resort

Bansko Ski Resort

Bansko-Banderitsa Meadow Ski Lift

Panorama Resort

Bansko

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

There was ongoing renovation work, going on all day, accompanied by noise. In the evening the orchestra from the restaurant did not stop until after midnight despite the reminding that the working hours are up to 2300. The noise was so strong that we were not able to hear our TV. The complain to the receptionist did not make any difference.

Unpleasant

Stayed in this hotel for a week while skiing, contrary to what is written this hotel is not close to the slopes a good 20 minutes walk up and down hill.

We had a 1 bed apartment with balcony overlooking another hotel, clean and functional however when we arrived we had no kettle cups or cutlery pots pans etc, not that much of a problem as we were half board but if your self catering ?. To be honest the place is like a ghost town more staff than guests and 99% of them can’t speak a word of English.

We paid for half board and one evening and breakfast there was no buffet, the staff explained not enough guests to cook food for so we were given Luke warm chicken burgers and spaghetti, we left and went to a local restaurant. On the occasion no breakfast buffet was available we were given a plate of cold ham sausage cheese and tomato, again not to our taste so we left yet again, no prior warning given on both occasions.
Overall the food quality was limited repetitive and of poor quality.

The pool and spa is ok the pool is a little cool and the hot tub was very grubby and had loads of tiles missing I’m surprised no one has actually cut there foot.

Overall it’s a cheap place to stay but with no English speaking staff and poor food quality we won’t be returning.

very poor

I've tried everything to solve the problem with the hotel management but they just won't cooperate. First they send me from one receptionist to another which says that hotel with big 4* doesn't have manager, then in the end I speak with the marketing manager as I found out at the end of our conversation and she says that she needs to see with the general manager and then as the days passed they offer me only to change room for the last day.
1. I didn't get soundproof room as it says in the reservation.
My room was next to the children playground room, gym and elevator which are all so noisy if we even don't look the fact that the room door have a whole and I can hear everything inside - there is none isolation.
2. In the bathroom there isn't one door on the shower so whenever we shower we have to clean the mess afterwards so we could use the bathroom again.
3. We've got bed sheets that doesn't match our bed which is pretty lousy - I've slept on better bunk beds this one. It has the spring mattress and whenever my girlfriend or me made some move it gots that metal spring sound so it is really impossible not only to sleep but to use this room also. Very bad, and they didn't provided those things that we agreed on signing the contract.
They just wanted to rip me off.
The room in the hotel with 4*!

Very poor service & room

ndproof room as it says in the reservation.
My room was next to the children playground room, gym and elevator which are all so noisy if we even don't look the fact that the room door have a whole and I can hear everything inside - there is none isolation.
2. In the bathroom there isn't one door on the shower so whenever we shower we have to clean the mess afterwards so we could use the bathroom again.
3. We've got bed sheets that doesn't match our bed which is pretty lousy - I've slept on better bunk beds this one. It has the spring mattress and whenever my boyfriend or me made some move it gots that metal spring sound so it is really impossible not only to sleep but to use this room also. Very bad, and they didn't provided those things that we agreed on signing the contract.
They just wanted to rip me off.
The room in the hotel with 4*!

Very poor

Where to begin? When we first arrived at the hotel we were given room keys only to find that our room is occupied. It took us over an hour to sort this out with very little help from reception staff. Then we went to the restaurant only to find it is less then half of the required size for the amount of guests in the hotel. You are forced to wait for plates, forks and knives all the time, while the selection of food is small and very poor. The cakes are inedible. To be fair the pool is small, but OK. 
If you wish to charge anything to the room, it's best you know it is not possible. Sometimes the POS does not work, so the only option to have a drink is to have bulgarian lei, as euro will not do either.
And finally if you rely on the hotel van to get to the center, be prepared to wait. And wait. And wait. There is only one van which can seat 8-10 people, so that obviously won't do during peak times (8-10 am, and 3-5 pm).
I will never visit again.

Panorama Resort

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