Name: Candlewood Suites San Antonio Schertz, an IHG Hotel
Address: 17145 N Interstate 35 Frontage Road, Schertz, Schertz, Schertz, 78154, United States of America
Rating: 0

Shopping on site

Computer

Elevator/lift

Smoke-free property

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Snack bar

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Picnic area

Barbeque

Sun Deck

Recreation

Parking

Seasonal outdoor swimming pool

Pool and beach

Business center

Business

Fitness facilities

Sports

Children swimming pool

Kids

Pets allowed (under 5 kg) (surcharge)

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

San Antonio International Airport

Stinson Municipal Airport

Candlewood Suites San Antonio Schertz, an IHG Hotel

Schertz

Booked the room, got there, they had no rooms. They do not update their system nor care to, they are not helpful at all when it is their mistake.

The staff is very friendly and the room was very nice if there was anything needed it was to have more dish towels in the room.

Had signs stating cars were not safe there.  Website were I secured the rooms said they served breakfast - they did not.  We had to buy food there at more than twice the rate of a restaurant.

Great place to stay while visiting family. Had small issues while there. No towels in our bathroom and found a single shoe in closet in our room. Other then that is was a good stay.

Good place to stay

Unclean room. Every surface was dirty. Dishes were dirty in dishwasher, we were not able to use the kitchen area as it was all dirty.

Unsanitary room

When we checked in to our first room the smell was AWFUL. I complained to the front desk staff and they moved us but the second room did not smell very good either. We bought febreeze and that helped a little. We also were not told that they were an extended stay as it is not advertised anywhere so housekeeping doesn't come if you arent staying more than 7 days due to them being an extended stay. Overall we were not happy with the stay and probably wont stay there again.

The hotel had a strong oder of smoke as we walked into the lobby.  Then our room also had the smoke oder.  When we showed water ran all into the bathroom.  We had to use the towels to dry the floor.  The bed was comfortable.

The room next to us decides to entertain us at all hours of the night by fighting and cursing.  We had a wonderful rendition of "I'm tired of you gaslighting me." To a 3am verion of "I'm so tired of you."

Floor of the room was filthy and there was old food on the floor. No cell service. The phone in the room didn’t work. There was no remote for the tv. I felt unsafe at the property and left in less than 2 hours and drove down the road to another hotel. Do NOT stay at this Candlewood.

Candlewood Suites San Antonio Schertz, an IHG Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment