Ilusion Markus & Spa

Had a relaxing break at this great hotel, Just what we needed, not a noisy hotel, we found respectful staff and guest, cleaners did an amazing job daily, providing towels bedding toiletries, thank you each one and all! Arrival was met by the lovely Aimee, a lovely lady who provided assistance, laughter and translations when struggling to communicate with other guests, multitasking and multilingual, amazing lady! Each one on reception deserve a mention for their polite and assisting manner. Thank you! The entertainment is always dependent on participating guests, even though it was never full around the pool area, we all, at some point, took part !! A little encouragement was needed which did the trick! Providing a great platform for the guest to have fun getting to know each other and generally have a good laugh and bonding. Special thanks to Gary (and Christine, the book is said to be great) who shared his winning bottle with us losers, haha ! Also mention to the talented Taddy (unless it's darts haha) and his beautiful mother from Czech, wishing all the luck in the world to you both !! Thank you to our lovely entertainer, we wish you a fun spent year bringing the joy and memories to people's days. Hope you get the lovely snow when you visit home!! The hotel was catering for many nationals, so plenty of different foods to try out! Always lots of variety, whether breakfast, dinner or tea time. Snacks provided are also had a great selection. Catering staff had been very hard working, helpful polite and courteous. As we recall Barbara, Youseef? Martin, Roberto many many more to mention, bar staff and upfront of house staff, thank you for all your hard work and service! Keep up the amazing service you provide. Blessings to each and all! Each family/couple we met had been, friendly and interactive, recalling some forever memories, Freda, health and happiness to this beautiful lady, will forever be in our cherished memories, how we sat for hours chatting, even though neither spoke the same language! Haha!! The hotel is situated up from the beach and harbour around 10 minute stroll, convenient for access to transport, shopping Aldi 10 minute stroll away! Our rep Audrey was welcoming and compassionate to situations that arouse. Thank you !! Would we go again? Absolutely, we didn't have anything to complain about, this was a great experience by far.