JAZ Neo Saraya Palms Hotel

From the moment we arrived we knew we were in for a special experience. The staff greeted us warmly, offering a seamless check-in. And staff helping us with the baggage etc. Had a few issues when we got our room not due to hotel but the travel agent. The hotel has since rectified the problem 😁 What really sets this hotel apart is the service. Every team member we encountered was professional, friendly, and went out of their way to make our stay memorable. Special thanks to Ali ( the bar tender) who always made the stay enjoyable and a laugh and Muhammad (front of house manger) for their communication and stirring the problems that we encountered. The amenities were top-notch: the pool area was pristine and peaceful, they had 2 pools one to relax and the other for some entertainment. Location-wise, the hotel is perfectly situated—close to major attractions, but still a quiet retreat at the end of the day. One bonus is you get unlimited access to Egypts largest water park. We’ve stayed at many hotels over the years, but this one does truly stands out for its blend of Egyptian culture, and genuine hospitality. Only criticism is that the food and drink selection options could be slightly better, that being said, the bar staff will always try to make you the drink you want (or surprise you) 😁. A suggestion for the drinks menu would be to be able to make frozen daiquiris. ⭐️⭐️⭐️⭐️⭐️