Volcano Lodge Hotel & Thermal Experience

We would rate our experience a 4.5. Almost everything was first class and easily accessible. Our check-in was easy, and the staff at the desk was efficient and very helpful. Our room was a bit of a walk from the check-in, but we were glad to get the exercise. Our room was very close to the restaurant, pools, and thermal springs. These 3 areas were in excellent condition and well-attended. There was always someone to answer questions and quickly act on our requests no matter how small, like more towels or coffee packets. Response time to requests was within minutes. The restaurant was first class; we ate there every day, great service and great food. The only downside was that the rooms (or at least our room) need to be upgraded; but they were clean, roomy, and comfortable. Some of the woodwork was worn, and the plumbing needs to be upgraded. There was a sign above the toilet requesting that we put our toilet paper in a trash can by the toilet. There was also no handle on the door to the patio; we loved sitting out there and watching the birds, but the door would not always stay closed. These were minor inconveniences because everything else was great.