Name: InTown Suites Extended Stay Murfreesboro TN - MTSU
Address: 1345 Old Fort Pkwy, Murfreesboro, Murfreesboro, Murfreesboro, TN 37129, United States of America
Rating: 3

Air conditioning

Smoke-free property

Heating

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the apartament hotel

Fortress Rosecrans

Stones River Mall

Middle Tennessee Museum of Natural History

Murfreesboro Strike and Spare Family Fun Center

Go USA Fun Park

Smyrna Airport (Tennessee)

Nashville International Airport

InTown Suites Extended Stay Murfreesboro TN - MTSU

Murfreesboro

I booked a week long stay at the InTown Suites Murfreesboro via Priceline the afternoon of arrival. Arrived at 10 p.m., and the night manager stated they had no paperwork or key for the reservation and would not allow the check in. When we enquired the following day with the day manager as to what happened, they informed us that because we did not arrive by 6 P.M. (!!!) our reservation had been CANCELLED. What hotel cancels your reservation because you haven't shown up by SIX O'CLOCK???  I'll add that we were not called or emailed with any notification that the room was being cancelled. So unless you have a convenient three hour window from 3 p.m. to 6 p.m. that YOU are available to check in to this hotel on the arrival date, I seriously advise to book elsewhere as they will cancel your reservation with NO warning, leaving you scrambling to find another hotel at the end of your day.

They cancelled reservation because we weren't there by 6 p.m.!

We didn't know Sunday was closed because Expedia did not tell us.  We arrived late and didn't know how to enter.  After spending the night in another hotel, we asked In Town Suites to refund our first night.  They did so with ease.  They were very helpful, friendly and accommodating.  There are not cooking utensils, plates, silverware or dish soap, but there are towels and toilet paper for the first week.

Nothing when I walked in thought I was at the wrong address the place looked like a crack house! The front desk office was closed for lunch and had a rolling steel door! The room was small with a metal frame thin wire from mattress bed, so uncomfortable. Small refrigerator, 2 burner stove on a timer and rusty microwave! The room had a foul odour and dirt socks in the closet and behind the chair from the previous client! When you looked down the hall felt like you were in “The Shining “ pass this one up!!

Not use to a hotel that doesn't open the office until 10 am and closes at 7 pm, they always took care of things but its a hassle and the security guard did not always like it. The check in was a problem because hotels.com messed up on the booking but took care of the problems more than I expected and very well. I don't like hotels that do not give you the basics which is why I like hotels vs extend stay hotels, I like the personal service of hotels, daily maid service, the little soaps that keep me from having to purchase any. I like the service of hotels, extend stay hotels do not provide services or are very limited.

Prefer Hotels over extend stay hotels

This hotel is horrible. The water was shut off due to repairs and it took over three days to correct and the hotel never made accommodation for the guest. They did however kept lying about the time it would take to fix. The toilet kept backing up from the water being shut off so you can image the level of nastiness. I would never recommend this hotel ever. I wanted a discount for the trouble and was refused.

This place said it had a continental breakfast! A coffee pot, Hair dryer, kitchen. It didn't have a coffee pot. We had to run to Dunkin Donuts every morning for coffee. There wasn't any breakfast. No Utensils in the kitchen . No plates or silverware. We were given 2 wash cloths for the 5 nights, and 2 towels each.for the 5 nights. We went out, and bought utenstils, towels, and dishes.

The police were in and out, had a false fire alarm almost midnight, the smell of old musk in the room, the couch smells of vomit, the carpet needs cleaning..

My Goodness and you pay to stay here

First off, I thought I was booking the DoubleTree and it was an extended stay.  Then when we checked in, they could not make keys and we were told someone would have to take us to our room. We decided to go eat first and then came back and had to call the night mgr on duty to get to our room. The entire place smelled of smoke.  I will NEVER use expedia again. I was not planning on doing so in the first place but I booked thru my employee perks and that is where it directed me.  I have copied of the picture of the DoubleTree but with the address of In Towne Suites, pretty confusing.

Found hair that wasn’t ours in the beds when we got there....trash under the beds...tv didn’t work properly( only one channel worked) and there was no one to call about it after hours....also the walls are very thin!! Heard everything going on next door to us!!!! Not to mention the door wouldn’t lock properly from the outside!! I would NEVER stay here again!!

InTown Suites Extended Stay Murfreesboro TN - MTSU

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