Name: Barrowfield Hotel
Address: Hilgrove Road, Newquay, Newquay, Newquay, TR7 2QY, United Kingdom
Rating: 8

24-hour reception

Elevator/lift

Smoke-free property

Terrace

General

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Luggage storage

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Billiards

Picnic area

Recreation

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Tolcarne Beach

Lusty Glaze Beach

Great Western Beach

Newquay Zoo

Newquay Parish Church

Towan Beach

Pirate's Quest Newquay

Whipsiderry Beach

Porth Beach

Harbour Beach

Newquay Cornwall Airport

Penzance

Barrowfield Hotel

Newquay

Changed my rating from Average to poor on the basis that I had contacted the hotel with constructive criticism, with no intention of putting comments on Tripadvisor, to be met by denials & unwillingness to accept any faults.
We were virtually the last visitors prior to closure for 'refurbishment', boy could you tell.
Two coachloads of regular "Turkey & Tinsellers" duly arrived.
First reflection was it didn't seem as Christmassy as previous Daish hotels.
Our room had a problem with the hot water & the shower itself, when reporting it to reception a number of others were also complaining that they were having problems with hot water & the swimming pool was very cold.
We were given another room, with no offer of help to move, so I had to do it myself.
Not particularly acceptable ( I have sent them photographic evidence), but we didn't want to move again.
Surprised that the entertainer had to be emcee, do the quiz, do the draw & do the Bingo before even stating their 'turn'.
We were stood outside one morning awaiting a trip that just didn't turn up, I know that the hotel was let down but obviously didn't check that it was on it's way!!
No carols, no Santa, no choirs, not much decoration, was it "Turkey and Tinsel' without the tinsel.
Let's be honest, this hotel needs the refurbishment that was due (if in fact it was due to be refurbished? Apartments?).
Severely understaffed, there was no one on reception when there was a problem.
There were some good points, mainly the staff who were brilliant (under difficult circumstances) and the food which was good.
Having reported it, as I say, there was very little wrong in their eyes, to the point of questioning my version of events (I put that kindly). 


Turkey & Tinsel without the Tinsel.

My husband and I stayed at The Barrowfield Hotel as our base for a coach holiday with Whittles Travel from Kidderminster.  The tour and excursions were okay but the coach was a little small for such a long journey.  The afternoon tea box provided was much appreciated however and a nice touch. Now for the minus!   We were however extremely disappointed with the hotel.  Our allocated room was large but we had grave concerns which we raised with the hotel manager.  There was black mould on the walls around the windows and one of the windows would only open when propped open with a piece of wood.  The base of the divan bed was extremely badly marked and scratched as was the door into the bathroom.  The walls in the bathroom too were badly covered in mould and the radiator covered with rust.  There were also a few stains on the carpet.  I realise now that I should have taken photographs.  The manager listened politely to our concerns but said that there was nothing she could do as the hotel was full and they could not afford to have a room lying empty during the season.  She said that rooms were slowly being refurbished.  The manager and other staff were friendly and welcoming.  We also had concerns over the menu, particularly breakfast.  Two of the options available were a Bacon Sandwich or Sausage Sandwich, a first as a hotel breakfast for me!  The Continental option was just a Croissant and an Apple.  The choices overall were very limited and not at all appetising.  I do not know if the menu was devised by the hotel or by Whittles because despite contacting the company by letter and by email and involving their parent company of Johnsons of Henley-in-Arden, they have completely ignored me, not even an acknowledgment from Whittles.  I notice that this hotel is still being used by Whittles in their 2024 brochure, photographs deceiving ,which incidentally has been put into my waste paper bag.    I will never use this coach company or hotel again so travellers beware!

A Huge Disappointment

Went with a coach load. Everyone enjoyed their stay. Staff were very friendly and helpful. The food and accommodation were excellent. We also enjoyed the entertainment. I have no hesitation in recommending this hotel

First and last time

100% improvement on our first visit just after Daish's took it over.  The food was so much better, served hot and with a smile.  The room was warm (lacking nets at the window) with a newish shower unit and clean with plenty of coffee/milk provided daily.
The entertainment was superb and we enjoyed our evenings in the bar.  Thanks to the very hard-working staff who can turn their hands to everything.

100% improvement - thank you Daish's.

This was my first visit to Barrowfield Hotel and I would highly recommend it. My room was lovely, everything I needed in there and such a comfy bed. Food was lovely, plentiful, tasty and good choice. Staff were all welcoming, friendly and helpful. The only thing that let this down was the entertainment, it was such a shame that instead of singing the entertainers felt it necessary to crack corny jokes and change the words in some good popular tunes. People would have got up to dance if there had been continuity with the singing and music instead of 1 song and 5-10 mins of ‘jokes’!

March Break

This hotel is very nice has fantastic staff throughout the whole place and is clean and thankfully warm,the food is presented very well and is really good due to us being on a coach tour some of the service was a little slow but that did not stop us enjoying our meals. Each night we had entertainment which was excellent and the bar staff were helpful and superb especially Mollie and Tim,we played bingo each night and also had an early qui, to keep us busy. Overall we had a great time and would certainly return in the future.

Roy C

The pillows was really comfortable the staff were very friendly. The chef was excellent. 

The only drawbacks were they didn’t change sheets on bed 🛌 everyday. Had to sleep on a stain. Another thing we had the wrong food menu and the staff member wouldn’t change my food. Which was very disappointing. She made me feel so small like I had to eat what I was given. It was her or the highway. 

I think they need a mini fridge in rooms. 

Apart from that I had a very pleasant experience. And the live entertainment was very good.  



The experience was good wouldn’t say amazing. 

It has a disgusting company complained made to feel small then they banned me for leaving a review so I couldn't use the poultry compensation they gave me and the attitude was very hostile throughout the whole excperience 

Can't say anything about daishs coaches or they ban you

Stayed at the Barrowfield for 5 days, lovely hotel amazing bartender, especially TIM!!! He is an asset to the hotel so friendly, funny ,helpful and an absolute pleasure to be around. He has so much energy and this rubs of on the guests. This man needs a pat on the back and needs to be recognized for all he puts in!! 
I'm a manager and I would love someone like Tim to work with me !

Barrowfield Hotel

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