Best Western Plus Hotel Zürcherhof

My family and I have just returned from a 2 night stay at the Best Western Plus, having travelled out to Zurich to watch the Lionesses beat Netherlands in the Women's Euros 25. We were genuinely surprised that this hotel is only rated as a 3-star establishment. From the moment of arrival, the customer service was exceptional, and the room quality was outstanding. Our triple room was modern, impeccably clean, with a lovely modern bathroom. We particularly appreciated the thoughtful inclusion of a portable AC unit and fan, which provided much-needed comfort during the warm temperatures. The continental breakfast was great, offering a great selection along with the excellent option of freshly prepared eggs (fried, scrambled, omelette). Furthermore, the availability of complimentary fruit, cold bottled water, coffee, and pastries in the reception area, alongside a well-stocked fridge with beverages, added significant value to our stay. All the staff made us feel incredibly welcome, consistently going above and beyond. I want to make a particular comment about Rebecca at reception. Her exceptional customer service, demonstrated through prompt and efficient responses to pre-arrival emails and in-person inquiries, truly deserves recognition. Our only minor constructive feedback pertains to the pillows, which were a little too soft. Although the hotel was unable to provide firmer alternatives, they promptly offered two additional pillows, demonstrating their commitment to guest comfort.