from PLN 218
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leisure, couple
April 2025
Двухместный номер Budget (двуспальная кровать) (без окна), 1 night
leisure, couple
Cleanliness
9
Location
9
Value for money
10
Service
10
Room
10
Meals
leisure, solo
January 2025
Budget Double room (full double bed) (no window), 1 night
What was good
-
What was bad
Terrible hotel, initially they put me in a very shady and ugly room which smelled like cigarettes. If I hadn’t complained I’d have stayed in such an awful room. They don’t treat their guests well. The irony is that upon check in you sign a document that you have to pay a fine if you smoke in the room, but some of their rooms smell awful. It’s definitely not worth the money, if you’re thinking of staying here I highly recommend looking elsewhere.
leisure, solo
June 2019
Superior room (single room), 1 night
What was bad
there is no air conditioning in the room
leisure, company
June 2024
Superior Double room (twin beds), 3 nights
What was good
nothing
What was bad
Very sad.
No. 1 Two backpacks were lost in the luggage storage. The front desk did not deal with it. They said that the relevant personnel were off work and the hotel manager did not go to work at night.
No.2 I stored my luggage and asked the front desk to place it in the luggage room. It has not been processed for 12 hours. I had to rush twice before placing my luggage in the luggage room. The hotel is very slow to do things, and t
Dear jianguo,
Thanks for your feedback. We sincerely regret the unsatisfactory experience you had during your stay at our hotel. Let us answer each of your concerns:
Luggage storage problems
We apologize for the loss of your backpacks and the inconvenience caused by the absence of appropriate staff. We have already taken measures to improve the luggage storage service and ensure the availability of responsible staff around the clock.
Delay in baggage processing
We are sorry that you had to wait a long time for your luggage to be processed. We are reviewing our internal procedures to ensure that similar delays do not occur in the future.
Problems with booking and relocation
We apologize for the inconvenience caused by your booking and reassignment to another room. We understand that this was very disappointing and will tighten our controls on bookings to avoid similar situations. We will also provide additional training to our staff on how to interact with guests.
Flooding and hotel access
We deeply regret the flooding and inconvenience caused by your stay. We have already addressed the causes of the flooding and are working to improve infrastructure to avoid similar incidents in the future.
We appreciate your patience and understanding. Let us do our best to make your next visit comfortable and enjoyable.
Sincerely,
Administration of Vnukovo Village Park Hotel Kartmazovo