Name: Pon arena Hotel
Address: Khangkhong, Muang Khong, Laos, Khong Island, Khong Island, Khong Island, 01000, Laos
Rating: 8

Air conditioning

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Pon arena Hotel

Khong Island

We stayed only 1 night at the hotel as we were visiting the Island as part of our tour.  This is considered the best on the island and i know it's not 5 star but nonetheless it could have been better for its cleanliness, food and service. 

The Good Parts:
Nice Pool, View from our room and Pool of Mekong and the sunrise and sunset was wonderfull.  The hotel overlooks with an unobstructed view of the Mekong. 
The Rooms were Large - but for best views i would take room on top floor ( which we had) .

Some of the not so great parts: 
The room on first appreances looked clean - but we found dust on several items in the room, and there were dead insects in places in the room, especially near windows and coners of the room,
The Bathroom had a dead cockroach which my wife had to get a staff to come pick up - staff attitude was severally lacking in apology for it.
The balcony had such great views but was dirty with bird droppings like it had not been cleaned for several days. Even though we enjoyed the view this uncleanliness spoilt the enjoyment. 
We found a number of restaurant staff would ignore you till they saw the hotel manager or the Restaurant manager. 

There is little or nothing to around the hotel so you ended up with eating at the hotel, but the food was just ok nothing great. The Breakfast buffet was ok and no complaints on it, 

This hotel with some due care and attention and better service from the staff could be a wonderful hotel, it has magnificent views.

Could be so much better

I realise that this is by no means a 5 star hotel, but what I would expect regardless of stars is somewhere clean, good food and good customer service from friendly staff. Sadly this was lacking in all these areas.

The good
The pool was lovely and overlooked the Mekong
The rooms were large and ask for one on top floor for best views

The not so good
The duvet was wedged between two sheets, rather than duvet cover - whilst the sheets were clean the duvet was stained. 
The staff seem to lack leadership from management and lacked basic customer service training. They didn’t smile, some ignored you when you said hello (in Lao), didn’t clean plates away, you had to ask for cutlery and at busy breakfast times did not keep an eye on coffee machine (that kept running out of water) or replacing other items like milk, fruit etc.

One morning we were woken at 6am by staff clearing away tables of plates of food left on tables from night before. Hate to think what animals had been on table overnight eating left overs.

The room smelt of bonfire all the time and you were limited to 1 small bottle of water for 2 people. The towels did not smell fresh and were stained.

Outside the sun beds had no cushions and were very uncomfortable.

We ate only one night in restaurant and the
 Food was not great so we ate at the family restaurant just up the road whose food and customer service was first class.

Could be great, but staff let it down

Hotel that could be much better if it was well managed. Nice room overlooking the pool. The hotel found nothing better than to arrange a dinner where guests had fun in the pool until midnight. So it was impossible to sleep with sufficiently drunk people who were screaming and dipping into the pool. I had to beg them to stop this chatter. There was no phone in the room to communicate with the hotel reception. Gentle staff but showing great amateurism.

Spanish Hostel in Laos

The view from the rooms and from the terrace with clean pools is excellent. The hotel has large rooms and bathrooms, somewhat rustic but ok, and good beds. On the contrary, the lack of service in the restaurant and the miserable WiFi in the rooms speak for themselves. The food in the restaurant is rather modest, but it is not better in the surrounding restaurants either.

Great view of the Mekong

We stayed for one night in this beautiful hotel overlooking the river, although it is a little dated it is very nice and well maintained, spacious rooms very clean and comfortable. We also had a great dinner in the restaurant! Courtesy staff, great breakfast. Highly recommended!

That's great!

A lovely stay for just one night. The bed was very comfortable and the room nice and clean. It was great overlooking the river and pool. We were made very welcome. We ate in the restaurant in the evening and had an excellent  meal for a great price. The breakfast was lovely too. 
Thank you!

A Lovely One Night Stay

The hotel is located very close to the Mekong River and has a lot of charm. However, when you use its services, you find that the room is quite small (as well as the balcony), hard bed, small bathroom and in a medium condition, noisy air conditioning and low sound insulation which allows you to hear the sounds of the street on one side and the children squealing in the pool from 6am on the other.

His situation does not justify everything.

Only stayed here for one night but would loved to have stayed longer! Beautiful location on the river bank with amazing views from the lovely rooms. Two great infinity pools also. Staff are friendly and helpful and the food in the restaurant is fantastic. Rooms very large clean and comfortable and great beds and bathrooms Highly recommended. One of the best hotels we have stayed in whilst visiting Laos.

Beautiful Hotel, amazing views.

We stayed at the Pon Arena Hotel in August 2018, the property is a little old although very nice, let's say it's a little spartan but despite that it looks really good, the Mekong view pools are very beautiful and the restaurant is very good too

It's all good.

The hotel is very large and frequented by groups, despite this however the rooms are quiet and the view of the Mekong is very beautiful; very large rooms, classical anonymous furniture from international hotel.

Pon arena Hotel

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