Name: Starfish Cayo Guillermo
Address: Cayo Guillermo, Jardines Del Rey, Cayo Guillermo, Cayo Guillermo, Cayo Guillermo, 69400, Cuba
Rating: 8

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Security guard

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Services and amenities

Breakfast

Buffet breakfast

Cafe

Restaurant

Meals

Wi-Fi

Internet

Car rental

Transfer

Multi-language staff

Languages Spoken

Parking

Parking nearby

Conference Hall

Business

Sauna

Beauty and wellness

Children's playground

Children swimming pool

Family/Kid Friendly

Kids

Location

At the hotel

Jardines del Rey Airport

Starfish Cayo Guillermo

Cayo Guillermo

What can I say I love this place! This is where I found my Cuba family! I'll keep coming back! The entertainment Nildrey and Joel and their team are amazing!  They arent just workers of the resort they are family! The bar aims to please and I love my front counter staff.  The chefs always smile and are incredible people and always try their best to make your dining expierence a good one.  Special thank you to Chef Yosbel. My stir fry was the best.
To the rest of the Star fish staff thank you once again for an incredible stay see you again soon!

Cuba means family

Beach - absolutely beautiful, and perfect for a sunrise. It is quite shallow so you need to walk quite far out in order to be under the water. There was a staff who took us out for a Catamaran tour for $25 cash! We were able to see lots of local fish and swim deeper in the ocean. This was an amazing experience and much cheaper than the Sunwing catamaran that was $110.

Staff were very friendly, the entertainment staff were very pushy and often wouldn’t take no for an answer to participate in events. There was times I would have to leave the pool area because they would not accept that I did not wish to participate in their game. A few of the bartenders at the pool bar were very flirty with female travellers, numerous times they would try and cat call me if I was by myself, asking my room number, if I am alone etc. thankful I was travelling with a partner. I wouldn’t feel comfortable visiting here solo as a woman. 

Please bring bills for tipping either American or Canadian was accepted, avoid coins as they can’t use them. The staff were very happy to receive gifts as well, hygiene items, kids toys/books, medicines etc. we brought lots of these, and don’t forget about the gardeners, cooks etc. as they are often forgotten! 

The resort itself was okay, pool cleaned almost daily by staff. Lots of cups and straws throughout the resort in bushes and along path ways. 

Rooms were very run down on the right side of the hotel. We were in room in 130’s it was very dated, smelled of mould. Half way through our stay the room flooded from the toilet seal breaking and leaking, within an hour we were moved to the other side of the resort in the 80’s to a much nicer room, where it was not as mouldy or musty, cleaned much better, and overall much better. The photos for online booking do NOT accurately represent how the rooms currently look. Sheets and towels were never changed during our stay, were stained and dirty when we arrived at our room. I do not believe they are washed between guests, as i watched the maids clean a room of people leaving and they aired out the towels and sheets outside the room then remade the room and had someone new in there next day. 

Bugs - there is cockroaches at this hotel. We saw them on the pathways walking around, found one dead between plates at the buffet one day, saw live ones walking around the pasta dish at dinner one night, another guest found one in her room. 
Mosquitoes are VERY bad right now. Myself and a few other guests were eaten alive. We packed heavy duty bug spray, after bite etc. and nothing would work. Numerous guests had to see the doctor during our stay for antibiotic cream because the bites were unbearable. The hotel sprays 2x a day once in the morning and once at night but it does not do much to address the severity of mosquitoes. 

Food was okay - no shortages of any basics that I could see, options of chicken, beef, pork or fish at lunch and dinners. Not a large variety of dishes but we never went hungry. Al a carte was very understaffed so we waiting 2+ hours for a pizza that was just baked dough with Parmesan cheese. Ice cream was available at lunch and dinner, this was delicious. Fries available daily at the snack bar as well. 

Only shortages that were noticeable were mix for drinks. By day 3 of the trip there was no pop for mixed drinks only lemonade, most days was told they were short on ice and wouldn’t give more than 2 ice cubes a drink. 

You can take the local bus to your other hotels, the market or go to Playa Pilar. The bus is $5 for the whole day cash or credit card. 

Overall, in my experience this resort is a very typical 3 star Cuban resort, I likely will not return unless there is more upgrades done to the rooms and the bugs are better dealt with. 

Very typical 3 star resort 

I had a great time with my son.Yuri is busy giving an extraordinary experience to the children of the group of parents present in Cuba.She is very easy with the children, I wanted to share it with you because it is all in her honor.

It's great.

The hotel is very nice with an incredible view from the lobby and up to the beach the activities are very fun and especially the children's in the minidisco with the animadora yuri es muy carismatica.

My children are happy.

Excellent service very good attention, very good installation The very beautiful beach, a spectacular treatment the very good animation and all the workers work in a very professional way I enchant the hotel.

Todo bonito is a very nice place to visit.

Very good service in this hotel in the restaurant in the bars very good attention from the workers the animation team very good the kids in the bar very nice swimming pools the rooms very clean the drinks very good and elaborate the wonderful show.

Very good quality QC.

The staff first of all were just awesome, from check in to checkout 2 weeks later. My wife and I  found the food great, always found something that we enjoyed. The room was very nice(room 335). Everything worked well. The TV acted up the 1st night and was corrected the next day. We are booked in January 2024 for another 2 weeks. Overall great resort. Ty to all the Staff who made our holiday so enjoyable. Adios Amigas/ Amigos.

Great Holiday 

Hello, the hotel is very nice, I love the person is very nice and the animators are very nice, the service is very good, the shows are fun and varied, the games are fun, the beach is very attractive and the pool is always clean, and the animator is the most fun and pleasant because he is always present.

Happy holidays to you.

Clean, comfortable room, friendly lobby bar staff, daily and nightly entertainment. Nildrey and Joel went above and beyond to make my husband’s first trip to Cuba a fun and memorable one! New GM, Khalifa greeted us daily. And of course there’s kind Julio!

Retirement holiday

The fantastic animation, the great beach, the wonderful place to relax and enjoy the excellent service, I had a lot of fun with the various activities that the animation team prepared for me to enjoy, and the great disco with dance lessons Con Leo y Yoan excellent animators.

Starfish Cayo Guillermo

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