Hilton Garden Inn Hanoi

We stayed at the Hilton Garden Inn Hanoi in May 2025 for 6 nights and loved every single day. From the moment we were welcomed inside, to the moment we said goodbye, we were always presented with big cheerful and genuine smiles from the wonderful staff. No matter what time of the day or night we came or left, there were always staff waving hello or goodbye. All the hotel facilities were fine….the waiting lounge was comfortable and spacious, the downstairs bar and dining was relaxing and inviting (try their Bun Cha….outstanding!!!) and all up no problems at all with anything. Our room was lovely and spacious with plenty of storage and a good size bathroom, yes the carpet was looking a bit tired but that shouldn’t bother anyone as it’s such a minor thing. Our room was our oasis when the streets of Hanoi got too much for us. The hotel location is great, just out of the way enough from the real tourist areas yet walkable to Hoan Kiem Lake and Old Quarter (or a cheap Grab/ Taxi if you prefer). We found walking was terrific as there was so much local activity between the hotel and the lake area. We always felt safe, we always had locals saying hello as we past them plus we found some terrific restaurants (also street food but we didn’t do that). I think the location is a real drawcard to staying here. (the big bank next door will change up your dong denominations if you need - so handy) Buffet breakfast was outstanding…..plenty of selection, Eastern, Western, Hot, Cold, Juices, Fruit, eggs prepared on order, and delicious pho….the dining area was spacious, very clean, very welcoming and was a highlight of our stay. But the best part of our Hilton Garden Inn stay, was the beautiful staff. From the front desk, to the porters, to the breakfast crew and even the cleaning personnel…..always professional, always helpful, always smiling, always happy to chat and always making sure their guests are happy. They felt like family….a really nice feeling when your away from home. We will definitely stay again.