Name: Havenhurst House
Address: A337 Milford Road Lymington,A337 Milford Road, Lymington, Lymington, Lymington, SO41 8DP, United Kingdom
Rating: 10

Location

Braxton Gardens

Bournemouth Airport

Southampton Airport

Portsmouth Airport

Havenhurst House

Yet again another wonderful stay with Deana and Mike, friendly welcome with a pot of tea perfect after a long day in the New forest, the room was clean and tidy, the breakfast is excellent, can recommend the full English, nothing is to much trouble. Thanks again Deana and remind Mike when the clocks change !!

Yet another great stay at Havenhurst, Deana and Mike make you so welcome, Room first class all you could ask for, en-suite bathroom superb, tea and coffee making facilities, even hot chocolate and biscuits, breakfast spot on excellent quality, Thanks again you two.

Lovely house, our room was lovely, very spacious room decor was nice, the room had every thing you needed, tea, coffe, hot chocolate, herbal, detail was great, even had bath robes, and slippers if you needed them in your wardrobe. our room was not ensuite but our private bathroom was great, towels lovely and soft, breakfast was very good. As a matter of fact I would say it is the best b&b I have stayed in. 
As for Deana & Mike well what a lovely couple.

Yet again another excellent stay at Havenhurst, Deana and Mike are great hosts, making you feel very welcome, the room was great, clean and well supplied with hot drinks etc. the breakfast perfect to set you up for the day. Thanks once again for a superb visit.

Lymington

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Great stay

Very very nice

excellent

Simply the best

My review is ONLY about the customer service I received, I have no comment regarding location/facilities/service.

I booked a room around noon today, online. I wanted somewhere to crash near the New Forest and other places had too high prices or clearly stated that they required a minimum stay of 2 nights. I was planning on staying for one night only and, judging by the pictures, it looked like a good deal, even considering the single occupancy charge, which brought the price from 35£ to 50£.

The booking went on without a glitch, I even had a reference number. At 4pm I phoned, wanting to let them know what time I was planning on being there. No answer. I tried again at 5.30 and the person I spoke to said (a little rudely, if I may add) that they could not have me for the night, as they do not do one night stays. To be fair, they had sent me an email, but, as I was travelling, I had not checked past the booking confirmation. I naively thought they would have phoned me, had there been a problem. When I asked him if he could recommend another place to stay in the area, he replied “I don’t know, look online. Booking.com is quite good.”

Because I believe in constructive criticism, I would like to finish my review with a few suggestions for the owners of Havenhurst House.

1. If you have a minimum 2 nights policy, you may want to make sure if is well specified on the internet platforms you use.

2. If you cannot accept a booking that someone made online, calling them is kinder than sending an email. Especially if the timing is tight.

3. Why a 2 nights minimum policy?

4. Even if you think the person at the other end of the line is a complete imbecile, a little bit of courtesy would go a long way. Even someone who does not work in hospitality knows that...

I personally do not think I will consider again staying at Havenhurst House.

Havenhurst House

Location

Available rooms

Location

Description of the hotel

Conditions of accommodation

Conditions of accommodation

Payment

Payment

For corporate clients