Name: Premier Inn Liverpool Rainhill
Address: 804 Warrington Road; Rainhill, Liverpool; L35 6pe, Liverpool, Liverpool, Liverpool, L35 6PE, United Kingdom
Rating: 9

Air conditioning

24-hour reception

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Restaurant

Meals

Wi-Fi

Internet access

Internet

Parking

Conference Hall

Business

Location

At the hotel

Room amenities

Pex Hill Country Park

Blundells Hill Golf Club

Liverpool John Lennon Airport

Wavertree Botanic Gardens

Sefton Park

Liverpool City Church

Anfield Road Stadium

Liverpool Metropolitan Cathedral

Philharmonic Hall

World Museum Liverpool

Liverpool Wheel

Albert Dock

Port of Liverpool Building

Museum of Liverpool

Hawarden Airport

Old Trafford

Manchester United Museum

Manchester Airport

Museum of Science and Industry

People's History Museum

Manchester Opera House

Manchester Central

Manchester Central Library

Albert Square

Royal Exchange Theatre

Exchange Square

Manchester Palace Theatre

Manchester Cathedral

Manchester Art Gallery

National Football Museum

Manchester Conference Centre

Manchester Museum

Arndale Centre

Piccadilly Gardens

Whitworth Art Gallery

Etihad Stadium

Blackpool Airport

Premier Inn Liverpool Rainhill

Liverpool

I can not thank all the staff enough for their great kindness to me during a difficult period in my life.

There is sometimes the impression that staff on reception just sit behind a screen, taking bookings, answering questions and handing out keys. However, this is a huge over simplification.

The staff at this Premier Inn have superb interpersonal skills, a real desire to meet customer needs and are a massive credit to the company that employs them.

Hours are often long and come with little thanks. Indeed, during my two week stay I watched the staff have to solve the issues of one customer who was verging on the abusive. From what I could glean his 'complaint' was based on the the fact he wanted additional people to stay in his room without paying for them or considering the duty of care staff have to others.

This customer was treated with  respect, listened to, and made allowances for when they were 'bang out of order' and really unpleasant.

It made me think how brilliant the staff were and how they have to endure so much while remaining friendly and professional.

This is a small Premier Inn but is nonetheless, superbly cared for. It is very clean and comfortable. However what sets it apart from other Premier Inns I have stayed at is not the building but the staff who make it such a haven for customers taking a break, sharing positive times or staying when times are challenging. Little details and empathy really count.

Thank you so much to everyone. You all made a big difference to me!

Best wishes,
Paul.

Brilliant staff make the difference!

My husband and i really enjoyed our short stay .The room was clean..loved the shower and the tea…above all we loved the bed..please do let  us know where we can find such a bed😄😄.

PS. We actually arrived on the thirteenth of January but the date is not showing.

Enjoyed the bed😁

Small problem on arriving which was put right very quickly by the lovely lady on reception very polite and friendly 
Convenient location near M62 all in all a great stay and good night's sleep would definitely stay again 

Great sleep

Had a great night's stay after a long day round Knowsley Safari Park was greatest pleasantly by the lady on reception who explained where our room was which was clean and tidy shower was very warm and powerful and the bed was comfy

Great stay

Excellent location very clean tidy rooms. The beds are fantastic these mattresses give the best sleep ever. Staff are friendly and helpful. Lovely pub next door to eat and relax free car parking for those who stay. Just a lovely hotel

Staying for work find it relaxing hotel clean and tidy 

I have used this hotel for almost 10 years. It is my favourite Premier Inn. It is always super clean; very quiet; great access to the M62; and the staff are the best. They are always welcoming, summer, winter, rain or snow - just what you need after a long difficult drive in the dark. Always helpful. I arrived recently after a period of absence only to be greeted by name,  in the car park, in the dark, by a staff member who coincidentally saw me arrive. I take my own breakfast which is my choice anyway, but breakfast it is not available at this hotel. Ten out of ten here! 

My favourite Premier Inn

Found myself here unexpectedly due to needing somewhere near Whiston hospital after my Mum was taken seriously ill. The hotel was clean and comfortable and had everything I would expect from the high standards of Premier Inns but the staff were exceptional. The whole team from the front desk to housekeeping made it easier for me to cope with a terrible situation. They patiently answered my questions, dealt with all my deliveries (I had flown in from Canada completely ill equipped and had to do a lot of online shopping when I arrived) and took an interest in how I was managing. I am very grateful for their service and care and cannot recommend them highly enough.

Comfortable Hotel with Caring Staff

I would like to say a big thanks to Tracy and the team.Excellent room  clean quiet and secure,I would certainly stay here again  5 stars

Always friendly and extremely helpful 
Cheers

Kind Regards

Gary

Perth Wa

Room 16

Was such a shame to say and would probably stay again but felt really uncomfortable that someone else’s clothes were hanging on the bathroom door when we went in. I’m not sure or not whether the room was cleaned but I can only assume it didn’t as didn’t expect to find that. I have stayed at loads of premier inns before and I was quite gutted as I love their breakfast but the breakfast here is at the pub next door which I am not a fan of. 

Cleanliness

We have used this hotel several times over many years and it is consistently reasonably priced ,clean and well equipped. You are made welcome as soon as you arrive and sent away with a smile !! 
Will not hesitate to book again with confidence .

Premier Inn Liverpool Rainhill

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment