Name: Penzión Zlatý Jeleň
Address: Bankov 7, Kosice, Kosice, Kosice, 04001, Slovakia
Rating: 9

Air conditioning

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

General

Bridal suite

Non-smoking rooms

Family room

Rooms

Safe-deposit box

Shoe shine

Luggage storage

Services and amenities

Breakfast

Common kitchen

Microwave oven

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

English

Polish

Languages Spoken

Barbecue grill(s)

Hiking

Picnic area

Barbeque

Sun Deck

Recreation

Parking

Swimming pool

Seasonal outdoor swimming pool

Pool and beach

Event facilities

Fax and copy machine

Business

Cycling

Sports

Massage

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Barca Airport

Penzión Zlatý Jeleň

Kosice

What happened to us on arrival would perhaps make good material for a comedy sketch but with a young child in tow was stressful & unbelievable. We arrived at 6pm to find the gates shut & a wedding underway. After waiting 1/2 an hour at an unmanned reception under the stairwell, we had to ask assistance from a wedding guest. She told us we could not be staying as the wedding had taken the whole pension. Eventually the owner was contacted & we were informed he had booked us rooms at the next door hotel down the road. Nobody directed us, thank-you Google Maps! On arrival at reception at the neighbouring Bankov Hotel, we found out we had been lied to & the owner of Zlaty Jelen refused to pay for our rooms despite rooms being available & having paid Hotels.com upfront. 2 hours of arguing ensued, being told the owner was making his way to the Bankov. Eventually in desperation I walked back to the Zlaty Jelen to find the owner relaxing on the terrace! Again I had to enlist the help of a wedding guest & after a heated argument he said his manageress was arriving to take us to yet another hotel he had booked. Well I wish I had never got in her car to pick up my family from the other hotel as we were taken to a dive in the suburbs with strip neon lighting. We refused to get out of the car and after another 1/2 hour of heated argument in which I had to threaten legal action we were taken back to the neighbouring hotel after being lied to again and told they had no rooms. At 10.20pm (4hrs 20mins later) we were finally granted access to a family room, exhausted & famished. 
Yes the next day the manageress was nice, took us back to the family room we had originally booked & made us cup cakes. No the owner despite seeing him, did not apologise. Yes the place itself was in a wonderful location & the rooms (sans wedding) quiet but nothing makes up for the horrendous experience we went through. 

No Room at the Inn!

I’m not sure how this could have happened but when we arrived at the hotel at 6pm, the whole hotel had been taken by a wedding. There was nobody at reception and a wedding guest had to help us. What followed I’m sure would be material for a comedy sketch but was not at all funny for us especially with a 3 year old child. An employee rang the owner who we were told had got us rooms at the neighbouring hotel. We were told it was just down the road, nobody offered to show us the way. On arriving at the reception, we found out we had been lied to & the owner had not got us rooms as refused to pay. We had already paid Hotels.com upfront. Protracted arguments followed and further lies by the owner as he said he would be with us in half an hour. 2 hours later, fed-up, I went back to Zlaty Jelen to find the owner there, not making his way to us. Again a wedding guest had to help. The manageress eventually arrived & asked me to get in her car to collect my family as alternative accommodation had been found for us closer to the centre. Well I wish we had never got in the car as we were taken to a dive in the suburbs with strip neon lighting. After finally having to threaten legal action we were taken back to the neighbouring hotel, having again being lied to & told there were no available rooms there (the receptionist had already told us 3 hours ago, there were). At 22.20 we finally were granted access to a room. Shame as the setting was delightful.

No room at the inn!

This place is spectacular ! Lovely location in the forest . I been there few times before and with family last time. We had beautifull garden wedding . 
Pension , garden, pool and party area look amazing during summer ! 
Highly recommend for any occasions 

Penzión Zlatý Jeleň

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

Policies

Check-in terms and conditions

Payment