Name: Cindy Kelly Hotel
Address: 1 Fendler Street, Olongapo, Olongapo, Olongapo, 2200, Philippines
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Family room

Cable TV

Minibar

Flat-screen TV

Shower/Bathtub

Shower

Toiletries

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Wake-up service

Services and amenities

Kettle

Meals

Internet

English

Languages Spoken

Parking

Free Parking on Premises

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Location

At the hotel

Room amenities

Subic Bay International Airport

Diosdado Macapagal International (Clark International)

Cindy Kelly Hotel

The TV in our aint working. We ask assistance at their staffs then they tried to fix it but still the TV still went crazy.. Hopefully it wont happen again to other guest. But still the ambiance was great. 

Olongapo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Improving

I've used this hotel often in the past.  It was tolerable, bordering on average to poor but was affordable and convenient.  I left them for a temporary residence complex.  I returned for one night due to very poor airline scheduled arrival.  

The floor of the room was not clean.  My bare feet were quickly picking up dirt.  The television service just plain unacceptable for a Western tourist.  It was more or less one channel.  The bed lamp did not have a bulb and the telephone was 100% in Chinese.  I was unable to make a call to the front desk, for example, because the use of the very cheap telephones.  

Wifi historically is slow.  This visit it was painfully slow.

Unfortunately, I probably will not go back.

Hidden gem needs polishing

There’s baby cockroaches in all the rooms! We have five rooms and stayed overnight. We asked the housekeeper to change all the beddings because it seems like they’re not changing it every after use. The linens are dirty and it even smells! Their pillows smell so bad!  The towels have hair (we used our own towels)! I didn’t take a picture of some of it because we were so gross out! The bathrooms are dirty. Good thing we have alcohol and clorox wipes to clean our room. The toilet smells pee and there was pee in the toilet seat! Will not stay here ever again!

Terrible!!

There's a lot of cockroaches in the rooms. My family and I have to transfer rooms thrice just to have a room without cockroaches.  They are also understaffed. Only one on duty for the maintenance and janitorial services. No one even helped us for the luggages and no one guide us on going to our rooms. There's also water leaking on the floor that comes from cr. We were supposed to stay for 2 nights but we were really disappointed thats why we only stayed overnight.

Worst hotel I've ever been

We arrived late in the evening. The front desk staff was not accommodating and did not answer our call for help with maintenance. This property has no elevator and although it’s only 3 floors, the stairs were steep. Our room was not clean and smelled musty. The bedsheets and pillows had stains, mine even had hairs on it. The bathroom drain was clogged and had a cockroach floating in the water. The only good thing in this hotel was the night guard who took pity on us and helped us with our luggage.

Not worth the visit 

When I say not recommended, I mean it. We were so tired from our 10hour trip and it was almost 10pm so with no hotel bookings, the first thing that we wanted to do was sleep. My, hubby saw the hotel while we were scouting for a place to stay. On the outside, it looked ok. At first glance of the room, it was ok so we took it. Cleanliness: all corners of the bathroom, dirty and moldy. A 3star hotel with baby cockroaches? Only in this hotel. It even smells like pee. The toilet bowl does not flush well. Bathtowels are dirty white. The floor was not swept well. Even their beddings are dirty white. 
Aircon: it was roaring! I thought it would stop but it did not.
Fire alarm: it started ticking loud at around 5am so we had to call the front desk  because we had enough.We asked them to transfer us to another room as we did not have a good night sleep. Their response? Why did we only inform them now? Of course, we were tired and we wanted to sleep. We did even change our clothes when we went to bed. They transferred us after 2 angry calls. When their house keeping personnel came, he just told us to transfer and he started playing from his phone. oh my..
Either this hotel is understaffed or the staff are undertrained/underpaid so they do not do their jobs well or the management just does not care about the cleanliness of their rooms. They need a meticulous housekeeping supervisor. Their advantage is their location but who cares about a good location when your room sucks?

Not recommended UNLESS they change

The emplacement is correct in the city. The room was dirty, the bathroom and the toilet horribly dirty. A damp smell in the hotel mixed with cat urine smells. And when it rains, there are leaks in the room.
Hotel to avoid

Cindy Kelly Hotel

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