Mövenpick Hotel Mansour Eddahbi Marrakech

We have just arrived home from a 2 week stay at the hotel. Whilst not 100% perfect we had very little complaints. We also never experienced any of the issues in the negative reviews they have received here on Tripadvisor. The check in was smooth and efficient but we were given a room that was facing the road, not conducive to a peaceful sit out on the balcony. A couple of phone calls and a trip to reception and we were promptly moved to an inward facing room in the same block. Room: We stayed in a Deluxe Double room which was clean and had loads of space for the two of us and our golf clubs! Water was always available in the room and hopped up daily. Storage for clothes was far more than any other hotel room we have stayed in, so we had no danger of living out of a suitcase! We did have a slight issue with the room safe but this was sorted out very quickly. Food & Drink: Breakfast was, as per most reviews, great! Plenty of choice, eggs and omelettes cooked to order. Bottled water and juices were plentiful. Evening Buffet - As were Half board we visited this a few times. The food here was very tasty and again no complaints as there was plenty of choice. You only had to pay for additional drinks over and above water here! Marcelona - we found out by default that this restaurant was included as part of the Half board package albeit with a reduced menu. We ate here a few times also and the food was great and tasty. Dhabi - This was not included in the Half Board and we only found this out when we visited the restaurant. Yes it was expensive but a real modern twist on traditional Moroccan food. We really enjoyed it and definitely worth a visit. Pool Bars & Food - A small but good choice at both pools typical burgers, pizza , sandwiches and salads. This was at both of the main pools as there is no apparent food or drink service at the adult pool. Opportunity - The hotel could make guests aware of what is included as part of full board or half board on check in as we only found out by visiting the restaurants what was and was not included. Opportunity - The hotel could have a team member from the pool bar visit the adult pool regularly to see if anyone would like food or drinks. We only spent one day at this pool as a result. Pools : 3 pools at the hotel all clean and yes there were a few tiles missing here and there and in the lower of the two main pools there was a light fitting hanging out of the pool wall that was not repaired during out stay and there was quite a long length of cable in the pool. Plenty of loungers and towels available but we were there in a quieter time. A map of the hotel for guest would be helpful as it was not clear where the toilets were at the pool areas. There was plenty signage round the hotel but none included the toilets. It did not appear there were any toilets at or near the adult pool, and by the other pools the toilets were down stairs that were not makred either. The staff at the hotel were all great and an asset to the hotel. Always smiling and very very polite. Special mention to the restaurant team at the Breakfast and Buffet so friendly and welcoming. The team in Marcelona were first class and as we ate there a few times they got to know the wine we liked and were friendly and chatty. There was a couple of conferences on at the hotel during our stay. During both there were times where at least one of the pool areas was taken over for conference delegates to get food and drinks. During the day this led to the other pool not affected being busy. And in the evenings when the conference had a function at the large pool the main outside bar area was not accessible for other hotel guests so there is nowhere outside to sit and enjoy a drink. It did not really impact us as we went out of the hotel on those evenings but something to be aware of and perhaps something the hotel should inform other hotel guests of. Check out was easy for us as we completed this the evening before to prevent any delays in the morning as we had a relatively early departure. We travelled with 2 cases, two golf bags and the usual hand luggage for 2. We called in plenty of time to get our bags picked up to allow us to get a quick breakfast before our pick up, 2 phone calls later we still had no sign of someone coming to get our bags. Eventually we had to get ourselves from our room ( ironically we were in the furthest block from the main entrance) as ou can imagine this was not ideal and we also missed breakfast as a result. We were eventually approached as we got near reception but by this time were so close to one of the exits it was not worth anyone helping us ! This was not an ideal way of departing the hotel and I mentioned this to the person at reception when I dropped the keys off. The reception was not busy and we could understand why no one came to pick up our bags in 45 minutes, definitely something for the hotel to resolve! All in all a great place to stay and the hotel is not far from being top class in all areas and they just need a few minor improvements. It’s in a great location and was not far from the golf courses we were playing and not far from M Avenue (shopping and restaurants). Would we recommend this hotel to anyone , of course we would and when we next plan to visit Marrakech the Movenpick Mansour Edhabbi Marrakech will definitely on the list !