Name: Smartflats Design Luxembourg
Address: 10 Rue Adolphe Fischer, Luxembourg, Luxembourg, Luxembourg, 1520, Luxembourg
Rating: 7.4

Elevator/lift

Smoke-free property

Ticket assistance

Express check-in

General

Free Wi-Fi

Internet

Tour assistance

Tourist services

Pets Not Allowed

Pets

Extra decontamination measures

Health and Safety Measures

Location

At the boutique hotel

Luxembourg Airport

Roman Bridge

Barbara Baths

Karl Marx House

Kaiserthermen

Rhineland Museum

Aula Palatina

Church of Our Lady

Cathedral of Trier

Trier Amphitheater

Black Gate

Bitburg Airport

Smartflats Design Luxembourg

Great location close to all the major tourist attractions. The apartment was spacious, well equipped, clean and well maintained. The street was quiet and we found the security great.

Once I found out what room I was in and got the door codes working, it was fine. The supplied phone number does not work. The online chat was helpful, though.

Well located but a little bit noisy and the studio could be better furnished (cleaning material + kitchen supplies)

Luxembourg

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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2-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Ok in the end

Great apartment in a great location

Well located

The property was misleading. I was given the address of a property that was not true. The picture from the outside wasn’t even the property. No WiFi. Dirty with bodily secretions on the walls. The shower and bathroom sink were slow to drain. Cigarettes and a cigar on the patio ashtray. Had to contact them to get the correct address. Very inconvenient!

Horrible, this people don’t care about their customer…I rent it, then I came to the place and the door didn’t open cause it got an electric panel…then I msg then…I wait for then to give me a solution…and after I wait they said to ask for a refund….then I found out from one of the neighbors that the apartment I book had the same problem the day before and the same happen…so they don5 care about the apartment…even they were so rude, like they didn’t even bother to find me another place…the just said “get the refund and solve your problem”…basically they didn’t even care about the time you spent looking for a place…so imaging to look for a place the same day….offcourse if going to be 3 time more expensive, but guess what, they don’t care…you worth nothing, zero, don’t come…pay a lil bit more in a hotel, you won’t regret it

The most horrible experience in my life

The code for entrence wasn't provided beforehand. The day of I contracted the property owner via chat to ask for the code so I would have it when I arrived at 16h. I asked them twice but they didn't respond. I called them and after 20 minutes they could provide me the code.The property itself is clean and has everything for one night stay.The sad part was that the roll curtains didn't work so we couldn't darken the room and woke up really early because of that

Smart flats is unmanned and has a online pre check in, which gives you codes for the doors.Location wise a couple of minutes walk from the tram. Parking is on street which was full.On arrival the front door was unlocked, the inner door and room door have a wireless cylinder type lock which some other guests have had issues with. (I tried the keyboxes first).The building looked to be recently finished and to a high standard and the room was clean but :The stairwell had some rubbish.The bathroom smells of drains, with the window open can't smell from the bed but isn't a nice place to be.The toilet seat was cracked Soap and shampoo dispensers both emptyThe double bed was a sofa bed.Not much soundproofing if any.Dishwasher wasn't emptied from previous guestThe shower head was too large for the water pressure and the button was broken.No heating controls (room was hot in April)In my opinion it seems the management are too remote and while good on paper smartflats lived up to its one star reviews.

Smartflats, the not so smart choice

There was a smell coming from the bathroom sink. I reported it but it was never sorted. It made feel like thowing out.

Rosie

Worst travel experience ever. Dirty and unsafe.The room wasn't clean when I arrived (after 4pm): used bed sheets and towels   full garbage can.One of the blinders was broken and the kitchen table was about to break (hard to work when the table is bobbling so hard).Finally to top thing off, I was locked inside the room for hours because the electric lock was brocken. I missed business meetings because the Support team couldn't care less (it doesn't feel good when you keep calling to be able to get out and the Support agent just tells you "don't worry, someone will come today"). This place is not safe - imagine being locked in the room if there is a fire or other safety hazard. Of course they are no longer responding and are refusing to refund me.To be avoided entirely.

Smartflats Design Luxembourg

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