Name: Ok Hotel
Address: Laugavegur, 74, Reykjavik, Reykjavik, Reykjavik, 101, Iceland
Rating: 8

24-hour reception

Elevator/lift

Smoke-free property

Heating

Express check-in/check-out

Terrace

All Spaces Non-Smoking (public and private)

Upper floors accessible by elevator

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Concierge services

Luggage storage

Wake-up service

Iron

Services and amenities

Coffee/tea for guests

Restaurant

Snack bar

Microwave oven

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer

Spanish

English

French

Languages Spoken

Tour assistance

Tourist services

Bike rental

Recreation

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Reykjavik International Airport

Keflavik International Airport

Ok Hotel

Reykjavik

It's not a hotel. It's a room with a kitchen in a studio building. There's no reception, it's checking online. We don't get the email with the security code to get in and on arrival we have to call by phone. There's no bar or hotel restaurant, but to get up in the elevator you have to go through a restaurant that carries a private person. There's no amenities in the bathroom, and there's no hanger for the towels. The room is dirty, lots of pictures with tear. Lights that don't work, the extractor from the small kitchen doesn't work. We alert the cleaning girl, but it's from an agency and she's just going to clean when someone goes out.

No is a hotel.

The hotel is in a great location. However, there wasn't a sign to find where it was (it was in an alley by a restaurant). Also, we were on floor 1 and didn't know that to get to our room, we had to walk through a restaurant every time. Also, not the hotel's fault (I think), but the fire alarm randomly went off at 7 am one morning, and we needed a security guard to help turn it off.

Great Locations, but hard to find and not that nice

Very dirty - black moms in bathroom. Terrible condition- no bracket in shower for nozzle- broken off and not repaired- no toilet paper dispenser, outlet in bathroom out of the wall, only 1 dim light in room, no working light in kitchen. Very bumpy and hard mattress. Worst was people yelling until 4-5am EVERY night. Cars Erving engines outside until same time. Terrible experience.

Dirty and loud

Advantages:
Great location, right in the heart of Reyjkavik downtown.
Disadvantages:
1.  Difficult to find.  There is a handpainted sign on the wall but it's difficult to find."  The best way to find the hotel is to look for Kron's Restaurant.   Kron's appears to be part of the hotel.
2.  The check-in is online.  You will get an email on the day that you check in.  Therefore, it would be very difficult if you wish to store bags in advance of the check in.  Kron's proprietor was kind enough to allow me to leave my luggage in her restaurant.  This is also a problem if you booked the property through a third-party site.  You have to call the hotel to give them your phone number.
3.  The rooms require updating though there is kitchenette  (with some plates, bowls, silverware, and pots and pans.)   My room in the rear was spacious and had a terrace but the terrace was not maintained well and the terrace furniture was sad.  The guests in the adjoining room used their terrace and unfortunately I could hear their conversations.
4.  The blinds on my windows were inadequate to block the 24 hour sunlight during the "night."
5.  There is no one on the premises, except those who clean the rooms on the checkout days.
6.  Bring your own toiletries.

Great location.  Needs updating.  Reasonably priced.

Dont go there, it s dirty, stinky, and you ll see nobody..the woman at Phone was maybe in India.. old food under chair, every thing was dirty, like if nobody clean it for a month.. ce sont des voleurs..

Disgusting

First at all, we didn't receive any information how to get in and which room number we had. So we called the contactperson.

Well, we received code and room number in a weird way of communicating, but we couldn't find the room because there was no plate on a few rooms. So we tried several room with the code, apparently we could open all rooms with this code.

After a few minutes received an angry call from the contactperson that we opened other rooms, what we already find strange...  Because apparently it was the emergency code which we was not told to us.

Well, we found our room and we booked for 3 persons but the room was also apparently for 2 persons... Luckily, there was a sleeping couch.

But after all, the way how it was organized by this company and the way how the contactperson (JUSTIN) was communicating to us was horrible.

Next advice for this company. Please, improve your communication skills, be more precisely with the information what are you giving and fix your customers problem before blaming them.

Only the positive things is that the room were allright.

Piece of sh*t service, but rooms were ok. BE AWARE IF YOU BOOK IT

I'm going to save you a massive headache and hassle. please do not book at this place. zero communications. couldnt check in. becuase they didnt send us check in details. called them at night time. after checking in the room was in absolute disgusting messy state. we were given a room that had guest check out but no cleaners cleaned up. it was beyond clean and unhygienic. hair everywhere, dirt mud. filthy.

Bed sheets had marks and some traces of blood on them.  we called up to complain and to be moved somewhere else. instead they said they will clean the room and refund our money. still waiting for the refund. the manager is deceitful. Please do not touch this place.

PLEASE Do NOT BOOK HERE! - Disgusting.

We purposely looked for "free cancellation" hotels when booking a trip to Iceland.  When our travel plan had to be changed and needed to cancel the reservation, the hotel insisted on charging us the reservation!  If there is a zero rating, I have selected that.

Charging me $1,200+ for "free cancellation" booking.

We booked a room for 6 people in this hotel for one night. After several unexpected things because the host didn't send us the codes to enter the house (thankfully a neighbor had a new phone number, that site doesn't work) we go into the room. A really small room, no underground windows. A couch that had to be read for 2 people from which the legs were at least 40/50 cm (unfortunately I'm not kidding). A very unclean room with a tiny bathroom with no accessories, no soap or anything else. A real discomfort with two children aged 7 and 4 years.

Poor choice

I booked a 3-night stay. Unfortunately entry rules to the country changed suddenly and a quarantine of 6 to 14 days was imposed by the Icelandic Government. I learned this a few hours past the refund policy deadline. I though that due to this unprecedented situation they would be willing to get together for a solution, maybe even a partial refund, but they were adamant in not helping in this situation. 
Plus I encourage you to read the other low reviews listed here. If I had, maybe I wouldn’t even have booked in the first place.

Ok Hotel

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