Name: Appart'Hôtel Sainte Trinité
Address: 11 Rue de la Trinité, Troyes, Troyes, Troyes, 10000, France
Rating: 0

Smoke-free property

Terrace

No elevators

General

Laundry

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Parking

Beauty and wellness

Pets allowed

Pets

Location

At the guest house

Ruelle des Chats

Église Ste-Madeleine

Centre de Congrès de l’Aube

Théâtre de la Madeleine

Basilique St-Urbain

Marché Des Halles

Espace Argence

Cathédrale St-Pierre et St-Paul

Chalons-Vatry Airport

Appart'Hôtel Sainte Trinité

The aparthotel is convenient to touring the city of Troyes and is located on the pedestrian route of the city. While the stairs to the apartments are steep and narrow, that was a minor concern for us. The apartment was very quiet, the bed was incredibly comfy, and we thought it was a perfect base for exploring Troyes! The management of the hotel were extremely welcoming and helpful. We will definitely return!

The property is very quaint and in the pedestrianised part of the old town, which is lovely and handy for an evening stroll. Our apartment was on the top floor, which was a little bit of a challenge with a baby and pram/luggage (no lift, so beware when booking). The apartment was clean but a bit "unfinished" looking with some raw edges to the kitchenette counters and a very exposed water tank in the bathroom.  The shower and cubicle weren't very practical for anyone taller than 5ft5 and led to a LOT of water ending up on the floor. In addition, the towels smelled a bit off, so I am unsure of the washing process. Overall, it was a nice place, but there is a bit of a snagging list of things that need "finishing" for it to be in tip top condition.

We had a cell phone and data problem and had trouble locating it.  The proprietor came down in a timely manner and let us in. He was very helpful.  What a fascinating old neighborhood!

Nothing fancy, but a quite reasonable place to sty at a good price.  Friednly and concientous host.

Brand new conversion, but some areas not finished. Great location. Lovely ancienne building. Old stairs not great for large suitcases so use smaller cabin/hand luggage type or soft bags. Our main concerns are a clean bathroom and a good mattress. 5 stars on both.

Troyes

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Troyes old town

The hotel manager didn't care. All he wanted was money. The apartment we booked was for 4 motorcycle friends on a tour. We booked the apartment because it had 4 beds. The instructions by Expedia said contact the property 24 hours before arrival. Someone would then meet you at the property. We did this telling them we were arriving on motorcycles. We had no reply from the property manager. This was repeated 12 hours before arrival. Again no reply. We arrived at the apartment and phoned them. They told us we had to go to another location (St George Hotel) to get the keys. We left the bikes at the apartment and walked. When we arrived at the hotel we were told there was no parking and only two places at the hotel. We managed to find one at the apartment and fitted the other three into a small space at the hotel.We were given the keys to the apartment after a tangle over payment. We had paid in advance but they were asking for payment. That was sorted. We were given a key. Now at the apartment, the key didn't fit any of the doors. By luck we opened a garage door and found the apartment. Access was via a narrow and unsafe staircase. On entry it was dark and uninviting. There was no bedding for the sofa bed. The hotel manager was contacted and wanted more money for bedding. I ended up sleeping in my clothes with no bedding. There are so many other things to list, unsafe electrics, broken smoke detector. To much to list. Extremely poor. Why do Expedia promote this property?

This was the worst hotel experience of my life, and I have stayed in thousands of hotels.We had arranged a late check in, as we were a family of 4 travelling from the Cote d’Azur.  However, not only was the hotel closed when we arrived, but the manager (who had called us only 45 minutes before we arrived) deliberately switched his phone off so as to make it impossible for us to get into our rooms (we had booked and paid for 3 rooms in advance).  In fact he laughed at our predicament.  Amazingly, they had called several times earlier in the day, to get a credit card to pay for breakfast the following morning - which was a breakfast that we never saw - let alone got to eat.  As far as I am concerned, these people are thieves.  Do not stay here!  We had to sleep in out car - yes including my young children - as all the other hotels in the town were full.We have contacted our bank to get them to extract a refund - as we never saw the rooms or the breakfasts either!! See photos below.

Appart'Hôtel Sainte Trinité

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