The Ritz-Carlton Shanghai, Pudong

This stay was a special occasion where I was celebrating a major life milestone through a long trip in Asia, along with my closest cousin. from the moment I booked this stay, my travel agent team worked tirelessly with the hotel to appoint treats, cards and memobilia for our stay. I informed them my cousin's favorite snacks, sent them our photos taken at earlier stays of other Ritz Carltons, and informed the hotel to anticipate our arrival. As soon as I arrived onto the property, the bellman recognized me and greeted our arrival. All of our luggages (there were a lot as this is the last stop of my trip) were swiftly carried away by the bellman team, and we were escorted to the 52th floor for check in. From there, 6 different Ladies of Ritz greeted me by name, showed us around multiple amenities of the hotels and our room, and our room was just over the top packed with goodies, picture frames, balloons and hand written cards. Many people collects Ritz's room key as it is unique to each property. Joyce, one of the directors greeted me earlier, anticipated this and went a step further by providing us the shanghai ritz key card with my name printed directly on it! The room was spacious and had a fantastic view of the bund. During the evening, they delivered a plate of macaroons to our room, along with an AI prepared cartoon picture of us printed directly on the plate. The hotel offered us 4pm late checkout without the need of me ever to ask, or even negotiate, unlike a few other marriott properties these days. Breakfast at the Ritz, needless to say, is always top notch, with a balanced spread between east and west, I opted for some beautifully presented, made to order eggs Benedicts. Upon checkout, we were given 2 beautiful travel luggage tags for our keepsake, with the bellman team again swiftly bringing all of my luggage from the room and load it into my ride, without me ever lifting a finger. With the abundant amount of care by the Ladies and Gentlemen of Ritz Pudong, I cannot recommend this property more!