Spark by Hilton El Paso University

Room 320 06-10 Pool closed – has been closed for 3 weeks. Leslie was the lady at the front desk she kept everything going. Worth her weight in gold. She was by herself. Doing wash, check-ins, fixing keys that did not work, going to rooms to deliver towels, toilet paper, cups, Kleenex – doing it all by herself. Our room – Leslie took care of many things Keys did not work “*” Sticky stain on nightstand – see picture “*” If you sit on office chair it almost flips you over backwards “*” No towels No toilet paper, just a very small partial role Desk light would not come on, I screwed in the bulb “*” Wi-Fi slooooow, but you have it Download 1.63 Mbps Upload 2.0 “*” One of the drawers was taped shut “*” Electrical plug no cover, just exposed – safety if you have kids [we had 2] “*” Had coffee maker [not use] but NO CUPS at sink “*” Took shower, but does not seal so floor was wet when you get out, but shower was nice “*” Toilet could use a good scrubbing – has ring [see picture] “*” toilet floor is sticky when you walk on it, Can hear shoes stick. “*” A/C seems to cut out at night, and you sweat with triple digit heat “*” 3rd floor no ice machine working “*” 1st floor no try to ice bucket when filling “*” Hand sanitizer cracked by elevator 06-11 - rate went up but things did not get better Still filthy nightstand not cleaned again - Sticky stain on nightstand Again, no towels, again Leslie took care of it Leslie got us cups from the breakfast area “*” Repeat items from above Pictures Trash next to the entry looked at check in Sticky stain on nightstand TWO – 2 – days Toilet clean but dirty ring in bottom Would like to see a credit for no pool and problems