Name: Olentangy Motor Inn Hotel
Address: 1445 Olentangy River Rd, Columbus, Columbus, Columbus, 43212, United States of America
Rating: 6

24-hour reception

Smoking areas

Smoke-free property

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Free Wi-Fi

Internet

Parking

Outdoor pool

Pool and beach

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Ohio Public Health

Ohio State Harding Hospital

Ohio State University Wexner Medical Center

Olentangy Bike Path

Chadwick Arboretum & Learning Gardens

Newport Music Hall

John Glenn Columbus International Airport

Rickenbacker International Airport

Olentangy Motor Inn Hotel

Columbus

Some of the worst customer service I've ever experienced with ANY business. And pretty heartless as well.
After traveling for hours from St. Louis, and on the fourth stage of a five day road trip, moving my new wife from Tucson, AZ to Queens, NY, we booked the Olentangy Inn because it looked really nice for a pet friendly hotel. We got there just after midnight. So when I walk in to the "lobby", the attendant looks at the reservation and sees that I booked my wife in her own room under her name (but paying under my card details). She tells me that my wife must come in and present her ID. Now, I haven't had to do this at any part of my trip, and we stayed in the La Quinta, Quality Inn and the Best Western. OK. So I call my wife in. She presents her ID. I used my last name on her reservation, even though her name on her ID is her maiden name. We just got married a month ago, and we were so busy preparing for this move that we didn't have the time to get the name changed. Once again...haven't had to do this at any part of this trip. The attendant is stuck on the last name on the reservation, even though my wife IS THERE, and her face matches the picture on the ID. Showed her our wedding pictures. Showed her our rings. I told my wife that if I have to produce our marriage license, we're leaving. And the attendant actually asked to see it!!! Eff that! I'm like "What more do you want from us???" So, bottom line, because of a small discrepancy, we were denied our rooms...but THEY KEPT OUR MONEY. WE WERE DENIED A REFUND. Yes, I booked a non-refundable room. But it's not like we didn't show up, or display any behavior that might say to a hotel that we would not be safe and responsible guests. And Hotels.com was no help and persuading the management of this establishment in providing a refund. All they said was, "We can change your wife's name on the reservation". With the low level of customer service that we had received that at point, considering it was after midnight, we had just driven for HOURS, and could get ANY TYPE of consideration or courtesy...WHY WOULD WE STAY THERE??? MANAGEMENT wouldn't even take the situation under consideration, and denied a refund.
So basically, this hotel denied us boarding for the night, yet took our money. Stole it really. Fantastic customer service from these people. Probably decendants of the people who denied Mary & Joseph on the night Jesus was born.
DON'T STAY HERE. There are other places in Columbus that will take you. We found one, and my wife didn't need to get out of the car.

Terrible customer service. Took our money. Didn't provide lodging. The worst!

We needed a place for our family to stay near OSU and this was awesome!  Having the Crimson Cup in the lobby made it even better because in the morning we were able to go and get delicious lattes .. I also was impressed with how close the hotel was to OSU and plenty of other areas near downtown columbus.

Great hotel near OSU

So convenient.  10 minutes to nationwide arena and restaurants.  Easy access to highways.  Rooms newly updated and spotless.  Price was exceptional

Stayed 1 night before surgery at OSU.  Positives:  less expensive than other hotels in the area, recently remodeled & clean, parking right outside the room makes carrying luggage easier, security onsiteNegatives:  window blind was almost see through, the glass sliding shower door was very difficult to open & close (seemed to be off the trac), the night check-in person was behind glass with a slot to slide credit card through (made the place seem really sketch) , made reservation through hotels.com & the check in person had difficulty finding my reservation

Basic motel-great for a short stay-close to OSU

Everything was clean and neat. The inside had clearly been refurbished recently - there was a little construction dust it was so new and everything smelt like new materials. The bed was comfortable. During my 4 day stay there they tidied the room once. The room was inexpensive. The shower and bathroom area were nice, however, my sink did not drain well. Great value for under 100 a night. My favorite component was the fabric wallpaper behind the bed which gave it a very 70s vibe which was funky but fun.

Inexpensive Value Choice - Quirky and Clean.

So cute, clean, and comfy! Amazing prices and centrally located. Staff was kind. Has a coffee shop attached with good coffee. Will definitely be back.

Stay was great! Room was small, but very clean and comfortable. We were only in the room to sleep, so the size didn’t bother us. We will stay again!

Great spot walkable to stadium friendly staff  no problem with an early arrival. Super clean and comfortable. Love the shower.

Older property freshly updated, clean and well-furnished, easy walk on busy streets to OSU campus and stadium. Good coffee shop in lobby. Enjoyed my breakfast sandwich.

Olentangy Motor Inn Hotel

Main amenities of the hotel

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Location

Description of the hotel

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Check-in terms and conditions

Paid on the spot

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