Name: Premier Inn St. Austell
Address: Treverbyn Road, Carclaze, St Austell, St Austell, St Austell, PL25 4EL, United Kingdom
Rating: 9

24-hour reception

Elevator/lift

Smoke-free property

Express check-out

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Wheelchair Accessible

Wheelchair access to restaurant

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Free Wi-Fi

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Parking

Pets Not Allowed

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At the hotel

St Austell Brewery

Wheal Martyn China Clay Country Park

Newquay Cornwall Airport

Plymouth Airport

Penzance

Premier Inn St. Austell

Very good Stay. Comfy bed and very clean bedroom and bathroom. Good size TV and coffee and tea tray in room very welcome. (could have done with a couple more tea bags, but sure reception would have supplied if asked) Pub next door supplied good evening meal and breakfast. Always stay here whilst visiting elderly relative who lives nearby.

Very friendly staff from start to finish and bed was so comfy
Plenty of Tea & coffee in room   and you could top up from reception if needed .
Carclaze pub/restaurant 2mins walk away and part of the Premier was again very good and staff brilliant 
Food good and tasty

stayed here ,with my family  had a warm welcome from Gemma and she was such a lovely lady , the house keepers was also very friendly ,the two girls that was so nice and kind Louise and Natasha my son got lost around the hotel and ran into Natasha and she help him find our room notting was to much trouble for her my son said she stop what she was doing and came to his ad thank you so much to her and louise was so helpful as well ,primmer inn should be proud to have such  an amazing staff thank you ladies have a happy christmas

My family and I stayed here for one night and we were all very happy. Every member of staff was just delightful and couldn't have been more helpful, from our check-in all the way to checking out.

The rooms were very clean and beds comfy. Breakfast was fine, I really enjoyed the pancakes!

Lovely staff, conveniently placed with a great room with very comfortable bed, well placed for the Carzlake restaurant where food is inexpensive and have fabulously welcoming staff. Stayed there before and would do so again. Easy parking and good views across the countryside. Easy to travel about Cornwall as on a fairly main road.

A fantastically warm welcome from Tim and Shelley. Friendly, helpful, informative and fun banter. Perfect start to the week. Thanks, guys. More than that, a clean warm room with a pub next door. Good booze and fair food served with a genuine smile. I like Cornwall!

Every one at the hotel was helpful, polite and professional. Our room was clean and comfortable. The  food and drink selection for evening meal was really good. the selection for breakfast was fantastic.

We were pleasantly greeted by Janette on arrival who was very knowledgeable about places in the surrounding area to visit. The hotel was very lovely and all of the staff said hello when we entered the reception. Special mention to Cherie for providing me and my family a table at the restaurant when they were very short staffed, we're very grateful.

Very warm welcome staff
Room was very clean room 157 sea side views 
 Premier inn girls were welcoming any extra tea coffee was free at reception 
Dog friendly small dogs 🐕
Will definitely be back with family members next year 
Free parking 
Food next door 👍

It is not often that I do leave reviews for Premier Inn - it is one of those places that just  does what it says on the tin, however I feel that my most recent experience with them (and in particular their staff) warrants merit.
My wife and I were in Cornwall for the purposes of attending a family funeral and opted for this Premier Inn for its locality to our family.  We turned up late in the day without having made a prior booking and were met by the cheerful and friendly faces of Cherie & Claire who were on duty for the evening of 18th December 2023.  From the outset they were both great - welcoming, friendly and helpful.  We had a slight issue with our room which they dealt with swiftly.  Due to their patience, compassion and desire to give us the best possible experience of staying, both my wife and I were able to have a warm, comfortable and undisturbed sleep in a spotlessly clean room.  Exactly the rest we needed before attending the funeral.  
Special thanks to Cherie and Claire at Premier Inn St Austell.

St Austell

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Good hotel with easy parking, breakfast was good (got very busy later on) we had a two hour wait for food one evening but the food was good when it finally arrived and no problems the other two evening’s. Beds were comfortable (kids bed a bit hard but he slept ok) shower was usable but not equal to our power shower at home but I wouldn’t expect it to be.

Overall a good value hotel

Great overnight stay

wonderfull

Lovely staff, conveniently placed with a great room with comfortable bed. Stayed there before and would do so again.

Kind welcoming staff

Cherie & Claire are an absolute asset to this hotel!

We had a wonderful stay , very clean , the shower was good , bed was very comfy & lovely pillows . We stayed for 2 nights and will definitely stay again there is so much to do ,we walked to the Eden project &  you can follow the clay paths down towards St Austell town . The breakfast each morning was really good and tasty .lovely views from the restaurant across St Austell Bay .

Wonderful stay 

This is a nice hotel, outside of town centre but convenient to town and to the Eden Project. Have to travel for food option but one place next door. Hotel staff is very kind and helpful, in particular the "Two Sophies" who were working together one night - both were full of smiles and quick to assist. Would recommend this location if you're visiting Eden or the St Austell area!

A nice hotel, convenient to Eden Project and to Town

Last minute. Com

The hotel is very comfortable and clean with very nice staff .The hotel is very conveniently place for Eden Project and Charleston. The Breakfast choice is really nice and you can eat as much as you like. It's also suitably placed for great walks.

Premier Inn St. Austell

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