Name: Red Inn Cabana
Address: 22 Leith Street 10200 Georgetown,Leith Street, George Town, George Town, George Town, 10200, Malaysia
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Ticket assistance

Outdoor furniture

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Non-smoking rooms

Family room

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Common kitchen

Restaurant

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Internet access

Internet

English

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Family/Kid Friendly

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Pets Not Allowed

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Location

At the hostel

Penang International Airport

Red Inn Cabana

George Town

I spent four days in this hostel. There's plenty of room, everything is clean, the staff is friendly, it's quiet and very comfortable. I can grab everything for a shower. I've had enough of the general gel.

It's a great hostel.

This hotel is utterly disappointing – it has the tendency to 1) miss your booking, and 2) lie to you on their mistakes, and 3) make you pay for their mistakes. 

We made 2 separate bookings a week in advance of our travel date for our guests in Penang. During our late check-in for our guests on the actual travel date, we were told by the receptionist that they only managed to reserve 1 out of 2 of our room bookings. Upon investigating further, it turns out that the booking confirmation by our agent was indeed delivered to them via email but they have missed out our 2nd room booking. The receptionist was rude and unprofessional – he was unable to provide a solution and instead pushed the blame on his colleague(s) in the earlier shifts. The only solution he had was to offer an alternate shared dormitory room that cost around MYR22 a night, or to have our guest check in at another sister hotel located somewhere else in Penang. But that was not what we have paid for at the first place, and it’s a little too late in the night to be having a detour. We have specifically chosen this hotel due to its convenient location. Furthermore, we do not want our guests to be bunking with strangers!

As for our remaining guests, we were forced to book a new hotel for them next door  during at the 11th hour and incur steep additional costs due to Red Inn Cabana’s negligence. We contacted our agent and made our request heard - to get a full refund for the missed booking and have Red Inn Cabana compensate our additional hotel booking costs due to their own mistakes. To our dismay, the hotel responded that it was not their fault and they will not compensate us for the latter – they claimed that the rooms were unavailable during the night of our stay due to “an air-conditioning breakdown”, and they had offered an alternate shared dormitory room which we have declined – my question is, why should we compromise for something that was not our fault, and why have they not informed us earlier of the air conditioning issue and that the rooms were unavailable? This hotel refused to even apologize nor admit it was their error, and make any fair compensation. Bottom line is, this hotel’s customer service is a joke. How does this hotel even qualify to be in the hospitality industry?

Beyond awful

It was a nightmare staying in this hotel. The others reviews are so true, bad reviews go back to years before and I only blame myself for not researching enough before I booked this hotel. With the price and the nice photos that they put on website I almost felt like it’s a scam.

Bad service, bad room and bad maintenance

This place is awful, disgusting, broken down, and no one seems to bother to fix it. My room had a leaking aircon, broken bathroom door, mold all over the place, the common areas dusty and broken. The pictures they post must be stolen from some other hotel because are not the reality. All of that for 97 RM (20 euro).

Do not book this place.

Awful hotel.

Basic accommodation next to red  garden food court and tourist attractions.  Room was a bit dirty, no hot water or toilet paper but you get what you pay for ! Shared space was clean and welcoming, staff friendly. Free breakfast consisted of fruit , toast and coffee/ tea.

Budget accommodation in great location

I stayed there for 2 night. This hostel ocated in good location[ behide the chocolate shop, in case you can't find it] . The room and the common room was clean l. Staffs are very friendly. But the bathroom is pretty bad, there're no lock for shower room and the breakfast served late.

Good location , Reasonable price.

The best room we've ever made in Penang, double room with private bathroom for 14€, pretty spacious and clean.

Good value for money

We stayed here for 3 nights. The hotel is well located in the historic heart of George Town. The reception is friendly, the rooms are large. The bathroom, however, is grim. Breakfast is reduced to its simplest expression (only coffee, no tea, toasts with butter and jam, fruits that we only had once, the next day they had not been delivered, the next day breakfast was not close to 7:30 when we were due to leave). Provide for quies because there is a karaoke right next door. For small budgets.

Average hotel

First of all, we have to start from the Discourse, that the place is not a 5 star, so get out of your head to find gold plates on the bathroom faucets and the cornets just squeezed in the morning... just as it is right. I stayed for two nights, and I felt very good. The staff is really nice, friendly and always ready to help you. The rooms are clean and comfortable, thanks to the girl who cleans, a very nice person. In the common room on the first floor, in a beautiful colonial style you can make a simple but good old fashion breakfast and the water is fresh that you drop is always available.

I found myself fine.

I booked to stay 3 nights at the Red inn Cabana, because the photos showed a nice place with a good price. But when we arrived we already had a problem with the friendly attendance nothing that I didn't know or inform the location on the map (which the establishment itself offered). The hotel is behind a cafe, it doesn't have much indication, the external structure doesn't look anything like the photos. The room was with moulded walls and a bad bathroom. I asked to change rooms and I was informed that there was no other available. I chose not to stay, but they wanted to charge me two days. On a tour around you will find several much better accommodations and with good attendance!

Red Inn Cabana

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