Name: Wasaga Riverdocks Hotel Suites
Address: 361 Mosley Street, Wasaga Beach, Wasaga Beach, Wasaga Beach, L9Z 2J8, Canada
Rating: 7

Air conditioning

Smoke-free property

Heating

Garden

Terrace

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Concierge services

Services and amenities

Free Wi-Fi

Internet

English

Italian

Languages Spoken

Barbecue grill(s)

Hiking

Picnic area

Barbeque

Recreation

Parking

Beach facilities

Water sport facilities

Private beach

Next to the beach

Pool and beach

Children's playground

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Wasaga Beach Nordic Centre

Wasaga Riverdocks Hotel Suites

Wasaga Beach

Overall this is a good choice and if decide on another Wasaga beach vacation we will definitely return to this property.   

We stayed in a 1 bedroom suite facing the river.  The room was spacious and very clean.  Cha at front desk was very helpful and friendly. The king size bed was great, really comfortable mattress. 

When you check in, the hotel charges a security deposit which is returned if you take out the garbage and ensure that the dishes are clean and put away.   We had no problem with getting our security deposit back at the end of our stay.

A few things to keep in mind: 

the WiFI is almost nonexistent.  We managed to get on once, sitting on our balcony.  TV only has analog channels.  Not sure if the Wifi issues are common in Wasaga or the property needs to upgrade their connection.

Stairs -the hotel doesn’t have an elevator, not an issue for us, however the stairwell area could use some maintenance /cleaning - it’s the first thing that a guest sees and it should be cleaner. 

Bedding and towels - for the cost of the room, would have expected better quality, more luxurious feel to them.

Good choice for a family vacation

We came to Riverdocks for a last minute getaway and planned to stay one night. We were so impressed with the suite and the service that we ended up staying an extra night. We had the one bedroom suite and were amazed at how modern it was finished. The kitchen was perfectly equipped with a stainless steel stove, oven, dishwasher, fridge and microwave - all were spotless and worked perfectly. The dishes were clean and modern. The suite itself was really nice, comfortable and very, very, clean. The king size bed was super comfortable and the air conditioning worked perfectly. The hotel is only a short two minute walk to the beach, but also has its own little beach in the back by the docks with lounge chairs, umbrellas and couches to kick back in. There are even two webber BBQ's with all the utensils available for self-grilling. My family of three had an amazing stay here and will be back for sure. Thank you Cha for being so accommodating and going out of your way to make our stay so pleasant. This is the best place to stay in Wasaga for sure!

Great hotel for family getaway!

I cannot understand some of the negative reviews on this site for this hotel. It isn't a typical hotel but more of a small housekeeping condo building being run like a hotel. We had 3 adults in the riverview one bedroom (2 bathrooms) and it was very spacious and sparkling clean. We enjoyed the private space on the river and the balcony. Beach 2 is right across the road but if you plan to bring much with you to the beach, its advisable if you have a collapsible wagon of some sort. The owner has a place on the same property and it sounds like they do not tolerate partying crowds. The only complaint I can make is that the air conditioning unit is quite loud but we find that at many hotels/motels. Also there are no elevators so if you have a lot of stuff or have mobility issues, you may want to stick to the first floor.

Large, modern and spotless accommodations steps from Beach 2!

Unfortunately, we had a disappointing experience with the hotel just over New Year's Eve. Very reduced furnishing of the room, not even very clean, opaque windows up to the top, so that the view of the river was distant.

View of the river impossible because of opaque windows, poor lighting, very modest furnishings.

Although the size and layout of the suite were nice, there were many things wrong.  The first was in reserving it on Booking.com, where the price and cancellation policy changed after I reserved it but before it showed my confirmation.  Totally unethical.  the TV did not work and the person sent to fix it did not know what he was doing, bringing multiple remotes to us which were no help.  The next day it was supposedly fixed, but was so "snowy" you couldn't see the picture.  There were no glasses and almost no dishes in a suite with a kitchen designed for cooking meals.  Our room was not made up the second day and we were told management should have checked with us if we wanted it made up or not...we did.  I asked for a slight discount on the invoice due to so many things being unacceptable, but was given a run around, and finally told the manager would phone me.  I phoned her, but was never given the chance to talk to her, and she never phoned me.

Not worth it

New condo style suite on Mosley street across the street from beach area 2/3. The unit was clean and comfortable and well equipped with kitchen tools, toaster, kettle, fridge freezer, stove and microwave. There were dishes and utensils and a dishwasher, it was a king size bed,  very comfortable and a TV, WIFI and table chairs, sofa.  The unit had a balcony but faced the parking lot. No view. There were barbecues and picnics area and a small private beach area but it overlooks the river, area is noisy and busy.

New condo style suite but pricey

We have been staying at this hotel since the first year it opened, there have always been minor issues with the rooms which we have always chosen to ignore as we liked the location of the hotel and the fact that its on the river which lets us dock our jet skis in the water, in the process we had gotten to know the owner of the hotel Richard fairly well, But this last weekend we had the most horrible experience of all.We rented two rooms from them a two bedroom family suite for 6 adults and 2 kids and another one bedroom suite for 2 adults and two kids, in total we were a family of 12 and i had my daughter of 6 year old as an addition which when we booked with them they didn't mind and said its okay because the rooms are large enough and can handle one additional 6 year old, The problem started when Richards wife came to confront me in the parking lot because we were all on the beach taking turns on the jet skis, and said we had too many people on the property for which i explained to her we had a combined family and we had booked two rooms, but we had also invited my mother in law and my brother in law later that evening to have dinner with us on the beach which got me worried so when i informed her about that , her immediate response was ' Do you know who i am, i am the owner of this place and you cant have any guests on the property' at this point i knew by her tone that she was only interested in flaunting her position so i asked her calmly to speak with my husband.
First of all i have never came across a hotel that doesn't let you invite guests during the day in the lobby or common areas in this case a beach during the day time. We didn't drink , smoke or even played music while we were at their hotel, so i have no idea why it bothered her so much and the only thing i can think of and felt was racism written all over it.
Her words were you cant have dinner or even be on the property unless you have booked a room and we have a last minute cancellation and a room has just become available , since my MIL and BIL were already on their way it would have been embarrassing to turn them around so we took interest in the room that was available for which she said there was a little issue with the room but she would rent it to us but for the full price which was another $300 a night. We absolutely didn't find it fair that she was taking advantage of the situation that she was creating for us considering we were repeat customers and have never had this particular issue with them. 
The next day we went above and beyond to leave the room as clean as possible checked out on time and even went as far as emptying all the trash cans and dumping the garbage in the dumpster ourselves even after the fact that when we checked in the room the fridge had left over food from the previous guests, the phone had some kind of syrup all over it, the living room TV didn't work. 
In the end they ended up charging us $1100 for the two rooms that we had booked for one night and our deposit of $800 between the two rooms so the one night stay at this hotel ended up costing us $1900, we have had a hard time getting in contact with this hotel since then about why they haven't refunded our deposit yet.
Make sure you are very careful in giving them a deposit because they will find a way to keep it by hook or by crook.
I hope Richard reads this review and contacts us because i am definitely taking them to court for my deposit.
i also own a business and as an owner i go above and beyond to serve my customers because as a owner it gives me the ability to do so instead of walking around trying to rip people off and making them feel uncomfortable.We took our kids there to unwind and relax but the owners wife made it impossible for us to do so.
Cha who worked at the front desk was the only person that was polite and reasonable but obviously i am sure her hands were tied in this matter.

The owners wife made this stay a horrible and stressful experience for our family

Very bad customer service went and stayed with family on a weekend when we checked out made sure the room is tidy nothing left no garbage, called after a week because my deposit wasn't refunded, the front desk says sorry we don't know the owners just didn't return your deposit then called again wanted to to the owner its been almost 3 weeks no reply whenever you call just the run around that the owner just went to Walmart called again he is on the boat called again he left for the day, called again the next day he will call you back. its been a very horrendous experience. will never go back please be careful.

none of the televisions work cold water roof has water leak stains dirty rooms ...... not complained once but at least be a lil reasonable return peoples money.

Deposit Not being refunded.

We took a last minute road trip on the long weekend and found ourselves in wasaga Beach.  We were late to book and the receptionist stayed after hours to book us in.  The location  is fabulous, right beside the beach trails, it was far enough out of the main beach area to be peaceful yet close enough to walk.  The building feels safe and secure, the room exceeded our expectations.  Will be staying here again. 

Great place to hang your hat 

They really have a lot of potential with this place. The proximity to beach 2 - which is a great family beach and nicer sand than beach 1- is perfect. The beach they built down by the river to watch boats and get some extra sand play with the kids, is amazing. Only negative is it appears the fence is not complete around the docks ( I hope!) and it is pretty open to the water, just have to keep a good eye on little ones. We enjoyed sitting on the outdoor couches when kids were in bed, and had a great meal at the outdoor table and chair set with some take out. The kitchen inside made preparing breakfast and sandwiches to take to the beach so easy, and having a full size fridge with ice already supplied was an extra added bonus. Also BBQ's there for use so another easy meal. Could have easily stayed another night! Was sad to have leave back to the city..hope to visit again. My only wish is that they had child proof locks on their ground floor units, with the open water just too close it did concern me a little.

Wasaga Riverdocks Hotel Suites

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