Hotel Guineu

We stayed at this hotel over the Christmas period this year and were not disappointed. We had the most amazing time and would definitely re-visit again and again. The hotel is a small, family owned place which is very close to the slopes and ski hire shop. It is incredibly clean and the staff are extremely friendly. The breakfast and dinner buffets always had a good selection of food to chose from and the three course Christmas meal was utterly delicious. Our room was spacious enough for a weeks stay with a double bed, separate toilet and shower and double sinks in the room. We had a safe which was free to use and the room was cleaned daily. (This included clean bedding and fresh towels). The staff and owners here really are the main reason we would happily return. They are so friendly and went above and beyond to make sure we had the best stay. I am so sad to see the previous review was so bad and can honestly say this was not the staff or the hotel owners fault. The couple who wrote that review stayed in the hotel at the same time as us and i think it is only fair people hear the other side too. They were an extremely miserable couple and all they did was moan about everything for the entire week. On arrival at the hotel, we were in fact asked politely by staff if we would mind swapping rooms with the couple, as they were making a scene in reception because they did not have a bath in their room. We kindly swapped rooms with them and honestly, there was absolutely nothing wrong with the room. (It just didn't have a bath). During the week, they found anything and everything they could to complain about which really is not a fair review or representation of the hotel. I hope people see this review and plenty of other reviews that agree with it and disregard nasty people trying to give a small, family business a bad name.