Name: Hotel Groves
Address: 5001 East Parkway St, Groves, Groves, Groves, 77619, United States of America
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Dry-cleaning

Services and amenities

Breakfast

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking

Business center

Business

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Jefferson County Airport

Hotel Groves

Groves

I reserved a room and when I stopped by at the office they did not let me check in

It says “newly renovated” but you can clearly see that they painted a bathtub that was rusted. The rooms were poorly painted, the hallways had paint all over the floor, & construction material everywhere. The elevator was down in the morning.

Motel was closed and did not bother to inform me in advance

Not entirely their fault. Post hurricane trip so my actual reservation was SUPPOSED to be CANCELED. Same owner owns the Motel 6 next door and was able to accommodate me. When my job was EXTENDED, they wouldn't honor the same rate and increased it by ten dollars a night and I HAD TO pay cash because the internet was down. Haven't had cable or internet the entire stay and I'm still here. I feel that even though some things are out of their control, I'm NOT GETTING what I'm paying for. I feel that some kind of compensation is in order. They have been nice otherwise.

Didn't get what I paid for

Didnt like anything about the property. The lady at the feont desk was extremely racist. She oicked out my girlfriend and i because i am Mexican and she is black. Them proceeded to call the police on of because if we couldn't stay there i wanted my money refunded. She refused and continued to be extremely racist towards me in front of the police

We found a part of mariguana by the desk and it probably is still there. Because they don't dust it is very bad. The matresses on both beds you can feel the wood or metal in it old as dirt.dirty bathrooms  a big live  quarter size spider in toilet.  Dusty floors dirty bathtub. Had ring around  it. Worst experience I've had in any hotel

Nightmare in motel 8

I found a few bed bugs. Looked like mildew in the shower. I was workimg nights for a few days, had a do no disturb sign on the door, check out was at 11, and they were knocking on my door at 8am, 9am,and 10 am. Unprofessional in my opinion, and extremely poor condition. Never going back to that disgusting place again.

Awful experience in every possible way. The reviews for this place are clearly fake or stuffed. I filtered for Beaumont but the site booked me in this dump in Port Arthur. I immediately tried to cancel of course hotels.com wouldn't let me. When i arrived the girl said she had no record of my booking and started demanding I give her a card for a new booking. Very very rude. I called hotels.com and after a 20 minute wait they managed to get a fax to go through confirming the booking. The actual stay was similarly awful. Bed was smaller then promised. All the furniture looked like it was cobbled together off Craigslist. They had a washer and dryer in the middle of the lobby. Then they are banging on door at 830 and then every hour asking me if I'm leaving. Awful hotels.com experience, awful hotel.

Awful awful awful

I was traveling to Kentucky, and stopped here on my way there. It was amazing! I was greeted by a friendly woman with bushy hair who made me feel welcome, great service. I loved the  yellow spot design on the sheets. The bathroom even came with a clump of hair. The room smelt like my pet rat from home, so it feel homey. 

Hotel Groves

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment