Name: Super 8 by Wyndham Eloy
Address: West Outer Drive; 4015, Eloy, Eloy, Eloy, AZ 85131, United States of America
Rating: 6

Air conditioning

Smoke-free property

Heating

Newspapers

Television in lobby

Express check-in

No elevators

Reception desk

General

Non-smoking rooms

Room service

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Shower

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet access

In-room internet

Internet

Barbecue grill(s)

Barbeque

Recreation

Parking

Swimming pool

Outdoor pool

Pool and beach

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Phoenix-Mesa Gateway Airport

Super 8 by Wyndham Eloy

Eloy

We aren't sure if the hotel is ready to be open.  Our room had the bare minimum: beds, sheets, blankets, pillow, towels.  There wasn't a remote for the TV or a shower curtain or an ice bucket.  There wasn't a clock or a phone.  You had to type in a code to get into the room.  There were several cats wandering the parking lot and the room walkways.

Not even a shower curtain.

We had a great stay will recommend to all our family and friends. Manager was friendly and helpful. Location was close to fast food restaurant and close to freeway for easy on and off. We will definitely stay again.

Happy inn eloy

Worst hotel experience I've ever had!!  We got there at 7:30 on Wed, May 27th.  First off, we were told they didn't have the room we booked, they only had 3 rooms, all without AC, one without a TV!!  In Arizona, NO AC!  And we had our 2 year old grand daughter with us!  I was then told that they had another hotel right up the road and if I would call the 800 number, I could be switched to that hotel.  I called the 800 number and was THEN told that they couldn't just switch my reservation, I would have to create a whole new reservation, PAY AGAIN, and then get my money refunded.   Well, I didn't have the money for a new reservation!!  I was then told that they would look into it and see what they could do.  In the meantime, I'm waiting in 100+ degree heat, with a 2 year old!  I was told to give them 20 minutes and they would have it figured out.  AN HOUR LATER I STILL HAD NO CALL FROM THEM!!!!!  Thank God my grandmother got us a room at the America's Best Value Inn!!!  I told OYO I wanted a refund and they only refunded HALF MY MONEY!!!!  For something that was THEIR screw up!!!  I am not happy and I will not be staying at ANY hotel that has this brand, and I will be filing a complaint with the lodging board in Arizona, if they have one!  This was unacceptable!!!

HORRIBLE EXPERIENCE

This place is about 1/18th of a step above what actually would have prompted me to demand a full refund and leave, and I have an extremely high tolerance for cheap hotels. Easily 6-7 other guests cut & run just during the various times I spent in the lobby. In short, it’s a dump. Not just a “you get what you pay for” $40 hotel, but a straight up dump.
 
The overview: The pool was closed with no notice or apparent reason. Internet is not working for most of the hotel. Because internet isn’t working, Roku TV is also not working. DirecTV was also not working. The lone ice machine is broken. There is a giant pile of debris, garbage, and old mattresses behind the hotel, which is charming. In my room, I reserved and paid for a king but got two fulls. My door code didn’t work and I had to have it reset. I had no garbage can. The curtains were hilariously mismatched and the broken window was filthy. There were cigarette burns in the bedding. Bath tub overflow was rusted completely out. Sink drain was broken. They have fancy keyless code-activated doors which, based on conversations with other guests, only work maybe 50% of the time; most people did not have functional TV; many did not have hot water; many did not have functional heaters or air conditioners. I slept with my window open so I could hear when someone inevitably tried to break into my vehicle, so I didn’t have occasion to try the heating or AC. With all of this, they have the audacity to charge a $50 security deposit, which is only refunded when you return your useless Roku remote between 8am-Noon. Fantastic for anyone who wants to hit the road early, which I’m sure is exactly why they do it that way.
 
Anyhow, waiting to check in I heard several people complain that internet didn’t work, TVs didn’t work, AC didn’t work, etc. Each guest was told they were the only person who had made such a complaint, that there was nothing the clerk could do to help, they had no maintenance person on staff, and the manager wouldn’t be in until 8pm. I broached this when it was my turn to check in and the clerk assured me that the Roku would somehow magically work in the absence of internet. I told her this was critical and asked if there were any other rooms with functional internet; she said there were not. I made my way to my room and found this is more of a low, low end residential hotel as most of the people seemed to be long-term guests. Several were smoking pot in the parking lot and discussing how automotive glass affects trajectory in drive-by shootings (I’m not kidding; I made an audio recording of this charming conversation outside my window). Like I said: Charming.
 
This is a level of nonsense that exceeds what I expect even for a cheap hotel, so I hit the lobby just after 8pm to talk to the manager. I was told he was not yet in, so having nothing else to do, I hunkered down to wait. Meanwhile many other guests also came in or called looking for the manager. Finally the manager came in at about 8:45pm, got a quick overview from the clerk, then walked out. I asked the clerk if that was the manager and she said yes, that he just had something to do real quick. He returned about 9:15pm, at which point another employee barged in front of me and complained to the manager about a problem with his W2 and the manager again walked off without acknowledging me. Super classy. Around 9:40 or so, the manager texts the clerk and, after some back and forth, offers me $5 off my bill. $5. For literally none of the property amenities being operational. I said thanks but no thanks. Manager comes back with “Or you can leave.” I told the clerk that I was far more amenable to a lowball offer 1.5 hours earlier and before the manager deliberately and blatantly blew me off TWICE, so no, he could go ahead and stop having this conversation via text, come back into the office and have this conversation with me like a grownup. At this point the clerk says “Oh, he’s not really the manager. He’s actually the maintenance man. I just thought he was the manager but he’s not.” Uh… glad to see that the “moron” tattoo I got on my forehead is having the desired results. So not buying that line of crap for ½ a second, I said “If he’s the maintenance man, he can come fix my TV. And please explain to me why an employee is discussing his W2 with the maintenance man.” The clerk says he can’t fix my TV and doesn’t know why they’re talking about W2s but the real manager only works Monday through Friday. Great, I said. Get her on the phone. No, I’m told, she hasn’t been answering her phone.
 
At this point I have lost my cherub-like demeanor. Meanwhile the clerk’s SO has been wandering in and out trying to pick her up from work and asks me what the problem is. To his credit, he – a non-employee witness to this bloody train wreck – offered to take a look at the tv and see if he could figure it out. I had already confirmed the proper input source, attempted to reconnect to the internet, power cycle the DirecTV box etc, but he did take a few steps beyond what I’d done such as replacing the card. He also came up empty. He left for a bit and returned with the offer to change rooms to one with functional internet and TV, which had apparently become available at some point through the mass exodus of guests. While I sincerely appreciate the efforts of this one non-employee whose only motivation was to take work off his wife/girlfriends plate so they could go home already, I took a pass on the new room. By this point it was after 10pm so by the time I schlepped all of our crap off to a new room, it would be far too late for me to be watching TV anyhow. On top of that, the parking lot party was just hitting it’s stride and my original room had the added benefit that my vehicle was parked directly out front which would make it easier for me to identify the source of any breaking glass in the night.
 
Another fun thing about this hotel is that there is nobody on staff from 1am to 8am. Apparently the breakfast just sets itself out at 6:30am, but guests can’t interact with an actual human until 8am. So around midnight I start hearing this extremely animated conversation going on outside my window which lasts for hours. Turns out this poor lady had lived in the hotel for nearly a month and had stepped out for a cigarette, only to find her door code suddenly no longer worked. She found no one at the desk, even though the manager was supposed to be there until 1pm, and nobody was answering the emergency phone for the property. This woman was frantically calling anyone she could think of, including corporate OYO, to try to come up with some solution that didn’t involve her sleeping in her car. As far as I can determine, corporate OYO couldn’t help her and she ended up sleeping in her car because of these jenky door locks.
 
I hit the 6:30-9am breakfast buffet just after 7am, about 30 minutes after it opened, and found 4 bananas, 1 very tiny honey bun, 1 packet of oatmeal, a couple slices of stale bread, a few yogurts and some cereal. I somehow doubt all of the partiers were up at 6:30am to get in on the prime breakfast action, so not only should you not expect any decent or nutritious options, I’d say don’t expect any food at all if you don’t get there before 7:30am or so. When I retuned around 8am, it was picked bare. No fruit, no bread, no oatmeal or cereal, no juice or milk, no hot water, no coffee. Nada. And still no ice, obviously. I had to wait more than 20 minutes to check out and get my deposit back because EVERY guest in front of me had the same complaints I did and were looking for partial refunds or some sort of acknowledgment that this situation is unacceptable. Several customers had booked multiple nights in the hotel and were negotiating for a rebate on the remaining pre-paid nights so they could leave. One guy actually had freon leaking into his room when he turned his AC on. Once again, nobody with any authority was on staff so nobody received anything approaching a reasonable resolution. I demanded and received the $5 I was offered, because frankly that’s all I expect to see, and since my $50 security deposit was run as an actual credit card charge and not just a funds hold, I also demanded something in writing indicating that my deposit would be refunded. This establishment is as shady as they come, and although I realize it’s not the clerks fault and wasn’t trying to make her life difficult, I also wasn’t about to hand over an extra $50 to the unscrupulous operators.
 
In short, this place is an unmitigated dumpster fire. If I’m in a market where $250 per night hotel rooms are the norm, I know I’m probably getting a dumpster fire for $40. I got a room the following night not far away for $50 which was absolutely outstanding, so this OYO isn’t a dirt-cheap property for this market; they’re just straight up ripping people off.


Dumpster fire

This hotel is an unpleasant joke.  There was zero hot water, walls are paper thin and breakfast was bread but no butter or jam, instant oatmeal but no hot water and foam bowls that couldn't be microwaved even if there was water.  Coffee appeared to be weeks old and was hideous.

Very unpleasant stay

MOTEL HELL! Zero Stars! Where do I start! From the beginning. I booked this hotel because it was in an area near a client for 5 days upon arrival I was given a key that didn't work I went back to office they reprogrammed key back to room still didn't work went back to office they gave me another room and key I went to that room opened the door and the smell of marijuana hit me and the room had stuff in it and was occupied! Went back to office they said they have no one registered in that room (weird) gave me another room and the manager walked me up to the room to make sure that I can get in and that no strangers were in the room and the smell of bleach very strong hit me apparently it was the ionizer so she took that out it took an hour to clear out the smell of the ionizer kind of a bleach smell. I immediately noticed the stains all over the carpet and the stains all over the bed spreads so I took the bedspreads off and a huge cricket came out of the pillow perhaps that is good luck? I turn the desk light on to hook up my laptop the lights just flickered like a disco light it would not come on I walked between the beds and banged my ankle on a piece of wood that was sticking out from the frame I sat on one of the beds and the whole frame fell to the ground the next morning I go to make coffee in the coffee maker noticed all they had was decaffeinated coffee!?? So I prepare it anyway then plug the coffee maker in it does not work! The next day I wake up because its hot and I notice the power is out, the building is completely pitch black, no emergency lighting anywhere. Even when the power was on there is no outside lighting on the walkways or the stairways you must go up the stairs in the dark. I'm sitting in here with no power for 5 hours and they will not relocate me this is the worst hotel experience I've ever had I do not in any way recommend. OYO Hotels owns the piece of garbage and they are doing nothing with it. I will never stay in a OYO hotel and apparently it means On Your Own! Booked through Expedia.

Not owned by super 8 called OYO now.

Beds were comfortable rooms were clean and staff was EXCELLENT. Breakfast was fresh, on time and had a variety of choices. The rooms had very nice flat screen televisions with a good channel line up. I sincerely enjoyed my stay and have recommended it to others.

Super 8 eloy

Its unfortunate to have experienced this as we were stranded at 1am in a city we did not know. Going to this we though the night wouldnt be so bad but i was wrong. No toilet paper, appearance of building was disgusting and huge leaking of water, sheets were stained with black marks, no clean towels, the entire room was not clean, beds were not made, very poor cleanliness.  

The worst experience by far, very surprised it was not CLEAN due to how small the city is.

Broken key card reader, TV didnt work, toilet didnt work, (i fixed it)  NO HOT WATER THE NEXT MORNING. Could not call the front desk because the phone didnt work. Tried to get a refund but manager only offered me 25% off. I angrily accepted the 25% off but was denied by the manger because i asked him for his name to file a complaint. He told me he wasnt going to give me the discount after all and see if i get any kind of discount if i complain! 

Everything was broken. Didnt get a refund

There were two old cars with flat tires in parking lot, along with a great deal of litter.  The hot water not working properly in shower, but it worked in the sink!  The room was too small for an old large chair at the small desk.  The beds were comfortable and good pillows.

Super 8 by Wyndham Eloy

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment