Premier Inn Southport - Ormskirk

I booked into this Premier Inn, Southport (Ormskirk) with my mum from the 23rd of December to the 3rd of January. I booked an accessible room for the whole period except for one night when it was already booked. The accessibility room was excellent the bed was the right height for my mum to get on and off, and the bedding was lovely and cosy. The bathroom was very well designed for a person with mobility issues. The bedroom had plenty of space for my mum to get around with her mobility aides. All the staff, reception staff, and cleaners were so helpful and supportive throughout our stay. My main issue, was when I tried to book online the accessibility room was not available for one night, however, the system told me there was no availability for the whole period from the 23rd to the 3rd. It was only when I decided to ring the Inn directly that I found out I wasn't able to book because the accessibility room had already been booked for ONE night out of the 11. The receptionist (Wendy) who I spoke to was extremely helpful and explained to me that the room was available for 10 of the 11 nights I wanted to stay and that for the night it was booked I would have to book a standard double room. The Premier Inn booking system doesn't allow the members of staff at the Inn to book rooms for you, so I spoke to someone at the booking /central office. Unfortunately, they didn't understand the issue that I had and that I needed to make three separate bookings. Because the member of staff at the Premier Inn Southport (Ormskirk) had done such an excellent job of explaining the system to me I had the confidence to then go online and make my 3 separate bookings. As I have already stated the staff were so helpful and supportive.