Hotel Indigo Dubai Downtown by IHG

Last year I was here and had a few issues and did a bit of a negative review and was not going to come back. With IHG promotions I could not say no. This time I would like to say it is one of the best stays I have had anywhere. I travel a bit and over 120 nights a year in 10 countries with just IHG so have a bit of experience. The great hospitality started from when my car pulled up in the driveway with the concierge beaming smile and welcome. Then the happines oozed from the guy at check in so either he was a great actor and should be in hollywood or it was a great workplace. I was not in the finest of moods coming here but my spirits were lifted already. Then up to my room and as a IHG rewards member I was upgraded and a very nice upgrade to a one bedroom suite with fabulous creek views. Now it is off season so this is special and do not expect in high season but would be so nice. THE SERVICE - just brilliant, a little cheeky, comforting but always professional and very very welcoming.I feel staff here mean it when they wish you well. THE FOOD - everyting was excellent, not the slightest thing to complain about and the best Lamb Chops (Cutlets) I have had in many years and would have at least once a month. Also the Chicken Breast just superb and the garlic prawns on my pizza, I can go on. Buffett Breakfast - sadly no club room here so I can't hide away as I have over 150 a year and I am not the best to talk on this, but great choice and the food I had was fresh and tasty, but still a buffett. Although I did have fresh eggs benidict which was great. STAFF- all were excellent, some not too happy at times but dealing with some of the guests I seen I can understand. Only have 2 names to mention Mustafa on reception who assisted with extending my stay twice and Rpkesh in housekeeping. There are so many others but did not get names when writing this. So in summary I dont know what happend from last year to now but it is so good to see the improvement and thats why I extended twice instead of going to another hotel which was my original plan. Negative bits - smoking on level 2 but they need a place I guess. I also used points for my 2 extensions and as diamond elite ambassador complimentry breakfast and discount off all food and non alcohol drinks. So my 2 extensions 8 nights on points with NO cash outlay valued at 8033 AED approx ($3400 AUD $2187 USD) and less my discounts on restaurant of about 400 AED. Well worth being a member of IHG rewards. Looking forward to coming back.