Name: Golden Tulip Essential Benin City
Address: 23-27 Etete Road Benin,Etete Road, Benin City, Benin City, Benin City, 300252, Nigeria
Rating: 8

Air conditioning

Smoke-free property

Reception desk

General

Non-smoking rooms

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Shower

Safe (in room)

Rooms

Wheelchair Accessible

Accessibility

Safe-deposit box

Hairdryer (on request)

Telephone

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Breakfast

Restaurant

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Free Wi-Fi

Internet access

Internet

Parking

Swimming pool

Outdoor pool

Pool and beach

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Conference Hall

Business

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Sports

Location

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Benin City Airport

Golden Tulip Essential Benin City

Benin City

Very poor services ,the two ladies at the reception were so rude.Cockroaches in the room ,AC functioning below par! Terrible food from the restaurant  !!!
I hope they do better but honestly wasn’t a good stay for me.

Golden Tulip Essential service is extremely poor. No complimentary water in the suite, no tissue in the guests toilet. Front desk lady very rude. Internet not working. I will give a minus zero point. Very bare sitting room

VERY BAD SERVICE, NO COMPLIMENTARY WATER, TEA OR COFFEE IN THE SUITE. TACKY UNPROFESSIONAL SERVICE . WOULD NOT RECOMEND.

I enjoyed staying here. While it took longer than expected to check in, they did provide a choice of rooms and had an attendant check the room before giving it to me. That being said, there were no towels in the room even after the check…

Rooms are clean, comfy and have international quality feel. I slept really well with no hard mattress or blackouts as I experienced elsewhere in Nigeria. WIFI is a bit slow. Location is quiet.

Staff are super friendly and helpful. And some  work 24 hour shifts so please be patient with them. The dining staff made me an omelette when there was nothing suitable for vegetarians on  the menu.  Breakfast buffet is ok.

You get your money’s worth here.

Great Value  For  Money; Suoer Staff

I expected the Golden Tulip treatment but was quite disappointed. The rooms were very dimly lit and one could hardly do any work in the room. The bedding and towels were okay as well as the room decor.  However, the food at the restaurant was terrible even though it was pricey.  Also I couldn't sleep for the two nights I was there cos they admitted lots of guests that were making a lot of noise walking up and down shouting and laughing.  One person even banged on my door severally at about 2am thinking it was his room......it was so scary! Not sure I will return there again.

Not what I expected

Room chosen: standard (poolside) Dinner: only chicken rice available Room: sheets covered with a stain of urine (see photo) Bathroom: dirty and no hot water Noise in the hallway by staff and guests until 4am

What a disappointment, a nightmare.

First thing that strikes you is the very bumpy and rough road leading to the hotel. This sure needs a definite upgrade as the rest of the drive from the airport  was okay. Check-in was not as smooth and fast as expected despite prior booking.
Averagely the hotel is comfortable and above average save for some flaws: broken bathroom door handle, damp wall and mosquitoes.
There is WiFi which was not mentioned. Breakfast buffet was fair enough with some African touch while the lunch and dinner were somewhat too pricey, comparatively. Covid-19 protocols were displayed was loosely enforced and some staff never wore face-masks. Good place though.

ABOVE AVERAGE

The rooms are nice and clean. Very functional. The downer is the bar. No cocktails available in the bar. I suspect they haven’t been for a while as the lady behind the bar seemed confused when I tried ordering different ones. No white wine, only red. I finally settle for a beer and I hear the waiter ask for a beer mug. Low and behold it comes in an Irish coffee cup. Not that I could care less. I’d drink the contents from a bowl if I had to but it shows a total lack of drinks and etiquette when it comes to drinks. In other words, this isn’t a hotel bar, it’s a glorified beer parlor.

The bar tho..

This hotel looks okay from the outside however once you get into the lobby you begin to see the flaws.There is a permanent damp and humid feel to the hotel,it seems there is an unresolved water leak somewhere.The rooms are damp (Asthma patients beware). Lift had issues when we were there.Good note some of the hotel staff were helpful and offered to change our rooms but we decided to cancel and move to another hotel. This hotel needs extensive refurbishment .

Golden Tulip?? I think not.

Bathroom door can’t open all the way because they jammed a bathtub in a room that wasn’t designed to take one. 
Bedside lamp broken and flexible lamp won’t turn off all night. Maintenance had to disconnect it entirely. 
Inadequate lighting in the room. Drawing open the curtains meant exposing yourself to the outside as there are no sheer curtains on the inside of the main ones. 
Staff seem reluctant at first to assist in some occasions:
- key card wouldn’t work despite several trips to the reception to reset. So we were locked out on 2 occasions.
- several items on the room service menu were not available
- breakfast options were very limited and included items more suited to lunch than breakfast
- room service kitchen staff were not always very helpful. 
- a guest had to ask the reception staff to smile as they seemed to be in bad moods. It happens but when guests notice and ask you lighten up, there is a problem somewhere. 
- Asking for a receipt for the entire stay seemed to upset the reception staff we asked. 

I feel the hotel staff need more training and should be open to being flexible in their options. Don’t regard all your guests as pests or thieves, some of us just need cutlery to eat food that you clearly are not interested in providing.

Could be much better and customer service needs work.

My friends & I stayed At the hotel for 2 nights.  There was only one receptionist when we checked in and she was overwhelmed.
Outside that, the room is quite nice, spacious and the bed is okay.
I ordered rice and grilled cat fish for supper and it was superb....
I will surely stay at the hotel again when next I visit...

Golden Tulip Essential Benin City

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